Protecting Our Relationship

The Ombudsman Office was created to be an alternate channel of communication that people can use on a purely voluntary basis. Should one choose to use our services, these are the principles under which we will operate: the Ombudsman Office will not disclose individually identifiable information or keep any permanent records of such information; we will not accept notice of claims against the American Red Cross, nor do we have authority to do so; we will not testify with regard to confidential communications or participate in any formal proceeding; communications with the Ombudsman and staff are confidential and privileged; and this privilege is held by the Ombudsman Office and cannot be waived by others.

These tenets protect confidentiality and ensure a safe, informal, independent and neutral place for discussing concerns.