Staff

You can contact us directly by phone at (202) 303-5399 or 1-866-667-9331 (toll-free), by fax at (202) 639-9825, or by email at ombudsman@redcross.org.

In our office, you can directly contact:

Kevin Jessar, Corporate Ombudsman
(202) 303-5340
Kevin.Jessar@redcross.org

Samantha Levine-Finley, Deputy Ombudsman
(202) 303-5241
samantha.levine-finley@redcross.org

Teresa Ralicki, Associate Ombudsman
(202) 303-4105
Teresa.Ralicki@redcross.org

Mason Hines, Assistant Ombudsman
(706) 231-6861
Mason.Hines@redcross.org


Kevin Jessar has been the Corporate Ombudsman at the American Red Cross since June 2009. The Corporate Ombudsman is charged with conflict prevention, dispute resolution, and tracking in an annual report to Congress and the Red Cross Board of Governors systemic trends and patterns confronting the corporation. As Corporate Ombudsman, Kevin regularly helps internal and external stakeholders raise and address concern, questions or issues with the American Red Cross. He can mediate between disputing parties and can facilitate the resolution of intra-group as well as inter-group conflict.

Prior to coming to the Red Cross in June 2009, Kevin was the Deputy Ombudsman at the National Institutes of Health (NIH) from 2006 to 2009, and an Associate Ombudsman at NIH from 2000 to 2005. Kevin served as President of the International Ombudsman Association (IOA) from 2008 to 2009, and served on the IOA Board of Directors from 2006 to 2009.

Prior work experience includes co-designing and directing a nationwide mediation program for the U.S. National Archives and Records Administration (including the Presidential Libraries and Museums). Prior to that Kevin was an attorney at the Administrative Conference of the United States, a think tank responsible for implementing dispute resolution across the federal government.

Kevin holds a J.D. degree (1987) from the University of Pennsylvania Law School and a Ph.D. (2004) from the University of Maryland, College Park.


Samantha Levine-Finley is the deputy Ombudsman for the American Red Cross. Prior to joining the Red Cross in 2013, Samantha served for five years as an associate Ombudsman for the National Institutes of Health (NIH) in Bethesda, MD, where she provided confidential, neutral assistance to NIH employees and leaders. In that role, she served as a mediator, trainer and facilitator and provided coaching and consultation on a wide array of workplace issues.

Samantha earned a master’s degree in Conflict Analysis and Resolution from George Mason University. She has served as a small claims mediator for the City of Alexandria, VA, General District Court and was trained through the Northern Virginia Mediation Service. In 2008, Samantha supported the facilitation of high-level meetings of the congressionally chartered National Committee on Levee Safety. While at NIH, Samantha co-authored the award-winning publication “Team Science & Collaboration: A Field Guide” and she has published articles in academic journals about the Ombudsman profession. Samantha is the Co-Editor of The Journal of the International Ombudsman Association. She is also a certified executive coach through the International Coach Federation.

Prior to her work in the conflict resolution field, Samantha spent more than 10 years as a professional journalist covering national politics, homeland security, and breaking news for several leading print publications in the Washington, DC, area. She has also been interviewed on national radio and television broadcasts. She earned a bachelor’s degree in environmental science from the College of William & Mary.


Teresa Ralicki joined the Office of the Corporate Ombudsman as an Associate Ombudsman for the American Red Cross in 2011. In 2008 Teresa earned a Master of Arts degree in Dispute Resolution from the University of Massachusetts Boston, where she conducted research and wrote a thesis on Restorative Justice and Amish culture. Teresa also holds a Bachelor of Arts degree in Conflict and Peace Studies from Juniata College, where she completed research on laypersons' native theories of conflict and engaged in an on-site case study of the conflict in Northern Ireland.

Teresa has extensive training in Mediation, Restorative Justice, and Conflict Coaching and has mediated small claims cases and community disputes in Boston, MA and Harrisburg, PA. Teresa also worked as a Restorative Justice Facilitator through the Center for Community Peacemaking in Lancaster, PA. Most recently, Teresa has facilitated leadership and board retreats for different non-profit organizations.


Mason Hines joined the American Red Cross as an Assistant Ombudsman in 2015. Mason responds to contacts made to the Office of the Ombudsman and will gladly help to address your questions and concerns, often by finding information or connecting you to resources within the organization. Depending on the nature of your situation, Mason can also gather basic information from you and arrange for you to speak with an ombudsman.

Mason earned his master’s degree in Conflict and Dispute Resolution from the University of Oregon. He is trained in mediation, facilitation, conflict coaching, and negotiation. While in Oregon, Mason served as a small claims mediator for Tillamook County Justice Court and as a facilitator for the county’s Department of Human Services. Mason earned a BA in English from the University of Georgia.