Contacting Financial Donor Services

American Red Cross Donor Services strives to provide superior service to our donors. Our goal is to restore your confidence in the giving process and to assist and correct any financial related issues relating to a previous donation. Please contact us if you need assistance concerning:
  • Tax receipt acknowledgments
  • Donation refunds
  • Tribute Cards ("In Honor of" or "In Memory of" donations)
  • Donor contact information updates
  • Changing a donation designation
  • Monthly donations

Please click here to submit on online request using the Financial Donation Inquiry Form.

To expedite your request, please include the following information:

  • Donor name as it appears on the check, credit card, etc.
  • Email Address
  • Complete street address, city, state and ZIP code
  • Day and evening contact numbers
  • Payment method: by check via U.S. Mail, online (, telephone (1-800-RED CROSS), wire transfer, street fundraiser, or other official online donation web site such as Yahoo!,, etc. (please specify site)
  • Order number (begins with ON) if donation was made online at
  • Date of credit card transaction, wire transfer the date as written on your check
  • Donation designation (Disaster Relief, Where the Need is Greatest)
  • Amount of your donation
  • The last four (4) digits of the credit card number (do not include the complete credit card number)
  • If applicable, the address to which the donation was mailed (the post office box number, Red Cross chapter address or directly to national headquarters)
You may also call Donor Services at 1-800-RED CROSS (1-800-733-2767 and select the prompt for “Financial Donation”) between the hours of 9:00 am to 5:30 pm Eastern Time Monday through Friday.