Contacting Donor Services

Donor Services is available to handle donor inquiries as they pertain to specific financial donation issues, please contact us if you need assistance concerning:

• Tax receipt acknowledgments
• Donation refunds due to overcharges, etc.
• Tribute Cards ("In Honor of" or "In Memory of" donations)
• Donor information updates
• Gift designation changes
• Recurring Gift changes/Updates

You may call Donor Services at (800) 797-8022 (select option #2) or dial (202) 303-4897 between the hours of 9:00 am to 5:00 pm (EST) Monday through Friday.

Or, you may also send your inquiry or request by email by submitting this form.

Please provide as much information as possible with your initial inquiry. This will expedite the resolution of your issue; specifically, please provide the following data:

Required Information	Description of Information Required to Process Your Inquiry
Full Name	Name of donor(s) as it appears on the check, credit card, etc.
Address	Provide the complete street address, city, state and ZIP code
Phone Numbers	Provide day and evening contact numbers.
Method	By check via U.S. Mail, online (RedCross.org), telephone (800-HELP NOW), wire transfer or other official online donation web site such as Yahoo!, Amazon.com, etc. (please specify site).
Date of Donation	Date of credit card transaction, wire transfer or date on which the check was mailed.
Donation Designation	Specify disaster event (National Disaster Relief Fund, Hurricane Katrina, International Response Fund, etc.)
Donation Amount	Amount of contribution
Credit Card Number	Do not include the complete credit card number in your email request; please provide the first two (2) and last four (4) digits of the credit card number. Also, provide your daytime telephone number so that our Call Center staff may call you back.
Check Number	Please provide the check number for this specific donation.
Address of Mailed Donation	If applicable, include the address to which the donation was mailed -- the post office box number, Red Cross chapter address or directly to national headquarters.
Inquiry/Question	Detailed explanation of the issue or inquiry requiring resolution.

Donors who have made donations through their local Chapter should contact their Chapter for assistance with their issue. The American Red Cross is very sensitive to the need for timeliness in resolving your donation issues. We thank you for your incredible generosity during the pass hurricane season, and we hope that you will contact us as soon as possible, if you have had a problem with your donation.