Donation Inquiries from Hurricane Season 2005 Contributors
As a result of the tremendous outpouring of public support for the victims of Hurricane Katrina and other storms during the 2005 Hurricane Season, some donors may not yet have receive their tax acknowledgement from the American Red Cross.
IRS rules require donors to have a tax receipt for charitable gifts of $250 and above. To accommodate this effort, and address other issues connected to your donation, the Red Cross has established a call center to address and resolve these issues.
The call center will handle donation inquiries and requests for tax receipt acknowledgement, donation refunds due to overcharges, "In Honor of" or "In Memory Of" donations, and donor information updates.
You may call the Donor Relations Call Center at (202) 303-4897 between the hours of 8:45 am to 4:45 pm (EST) Monday through Friday.
Or, you also may send your inquiry or request by email to donorsupport@usa.redcross.org.
Providing as much information as possible with your initial inquiry, will help expedite the resolution of your issue; specifically, please provide the following data:
Required Information |
Description of Information Required to Process Your Inquiry |
Full Name |
Name of donor(s) as it appears on the check, credit card, etc. |
Address |
Used to verify correct constituent/gift in our donor database of record. |
Phone Numbers |
Provide day and evening contact numbers. |
Method |
By check via U.S. Mail, online (RedCross.org), telephone
(800-HELP NOW), wire transfer or other official online donation web site such as Yahoo!, Amazon.com, etc. (please specify site). |
Date of Donation |
Date of credit card transaction, wire transfer or
date on which the check was mailed. |
Donation Designation |
Specify disaster event (National Disaster Relief Fund,
Hurricane Katrina, International Response Fund, etc.) |
Donation Amount |
Amount of contribution |
Credit Card Number |
Do not include the complete credit card number in your email request; please provide the first two (2) and last four (4) digits of the credit card number. Also, provide your daytime telephone number so that our Call Center staff may call you back.
|
Check Number |
Please provide the check number for donations. |
Address of Mailed Donation |
If applicable, include the address to which the donation was mailed -- whether post office box, Red Cross chapter or national headquarters chapter address.
|
Inquiry/Question |
Detailed explanation of the issue or inquiry requiring resolution. |
Donors who have made donations through their local Chapter should contact their Chapter for assistance with their issue. The American Red Cross is very sensitive to the need for timeliness in resolving your donation issues. We thank you for your incredible generosity during the pass hurricane season, and we hope that you will contact us as soon as possible, if you have had a problem with your donation. |
