Q1: What
are the benefits of using Invoice Central?
A: Invoices and statements will be available
as soon as they are produced without waiting for conventional mail.
You can download data from the invoices
and statements to your own computers in various formats. Payments can be made
and tracked online, without writing and mailing checks. Quick Pay discounts
will be easier to obtain due to the faster turnaround time. Electronic messaging
is easier on the environment than producing paper and engaging resources to
process
mail.
Q2: How much does it cost me to use Invoice Central?
A: Nothing. We do not charge a fee and all you need is an Internet Browser
(Internet Explorer versions 5.5 or 6.0 or Netscape Navigator 6.1 or 6.2).
Q3: Is my payment information secure?
A: Yes. Invoice Central uses the most secure encryption available and
requires Internet browsers that use 128-bit encryption. Your confidential
information is highly secure.
Q4: What if I forget my password?
A:Your assigned System Administrator
can reset the password but we can also reset it by contacting us at InvoiceCentral@usa.redcross.org
Q5:
Can a customer get a hard copy of an invoice as well as using Invoice Central?
A: If you are an Invoice Central user, then you will no longer get a hard
copy invoice in the mail. You can, however, print as many copies as you like
from the website, or download a softcopy to your computer.
Q6:
Can there be more than one user set up for one facility?
A:Yes, you will be able to add or remove users as you see fit to meet
your processing needs. Multiple staff members can receive email notifications
announcing invoices are available for processing online or payment is coming
due.
Q7:
How can I bring invoices into my A/P system?
A: Invoice Central includes an Export function that enables you to download
invoice and payment information in standard formats for input in your A/P
application. Simply choose Export from the main navigation bar. Optionally,
you can work with us to integrate invoice data directly into your back office
system. This takes some work on our part and yours, but it enables you to
minimize human interaction and free your staff to work on other important
tasks. If you are interested in this type of integration, call us at (888)
316-4695 for further information.
Q8:
If I place an order today with the ARC, how long will it be before I am able
to access my invoice via Invoice Central for that order?
A: Approximately 5-10 days depending on the day of order and the system
processing calendar.
Q9:
How long is the emailing time for notification that my invoice is available
on Invoice Central?
A: Once the current billing period transactions have been processed, the
email notification will be sent to all Invoice Central customers with 24-48
hours.
Q10:
What is the reduction in time if invoices are viewed via Invoice Central
instead of US postal service?
A: The difference is the entire mail delivery time (usually 2-3 business
days) since the invoices are available on Invoice Central no later than when
the hardcopy invoice is received at the originating post office.
Q11:
What if I have questions about my invoice or Invoice Central?
A: There is help within the application or you can use the
Contact Us feature to send your question to InvoiceCentral@usa.redcross.org |
