The Hero Care Network serves active duty service members and their families, National Guard, Reserves, Veterans, and DoD civilians and families serving overseas. If you have a family emergency, contact the Red Cross at 877-272-7337 or visit redcross.org/herocarenetwork, 24 hours a day, 7 days a week. If you are overseas or at a deployed location, you can also contact your local Red Cross staff for assistance.
Download the Red Cross Hero Care mobile app:
1. Visit redcross.org/apps
2. Search for American Red Cross in your app store; or
3. Text GETHEROCARE to 90999 to receive a link to download the app.
Additional assistance available through the Hero Care Network includes:
Access to emergency financial assistance – the Red Cross, in partnership with military aid societies, provides access to financial assistance in the event of an urgent personal or family crisis.
Connection with information and resources – The Red Cross can help connect you with national, community and government resources to assist you and your family.
The Red Cross helps members of the military, veterans, and their families prepare for, cope with, and respond to the challenges of military service.
Educating service members and their families to prepare and cope
Military life can present challenges for service members and their families. The Red Cross is there for them, from their enlistment through their years as a veteran.
Get to know us before you need us
Briefings are offered throughout our global network to introduce service members and their families to Red Cross programs and services.
Coping with deployments
Courses are available on military installations and at Red Cross offices in communities across the United States. This course provides useful information on how military family members can successfully respond to the challenges they may encounter throughout the deployment cycle and military life.
A series of individual or small group discussions that enhance the likelihood of positive reconnections among family members and the successful reengagement of service members into civilian life.
Preparedness and job skills
Courses such as CPR, First Aid, Family Caregiving, Water Safety, Nurse Assistant, Dental Assistant, and Babysitters Training are offered at Red Cross offices in the U.S. and at overseas military installations.
Board of Veterans’ Appeals (BVA)
The Red Cross representative at the BVA helps veteran claimants develop, appeal, and obtain information in support of veterans’ benefits claims.
Service to military and veterans hospitals
Every day, Red Cross volunteers serve in military hospitals and Veterans Affairs medical facilities around the world. These volunteers provide comfort support, and peace of mind to service members who are recovering from illness and injury.
Service around the globe
Red Cross staff members serve on military installations in Afghanistan, Cuba, Djibouti, Germany, Ital, Japan, Kuwait, South Korea, Spain, the United Kingdom, and the United States. They support our 24-hour emergency communication services and family support program.