Sponsor: People’s United Bank
One evening last November, Milford 911 Dispatcher Shaileen Morton took a call that would require her to use all her training, compassion and composure to help save a life.
Dispatcher Morton was on duty at approximately 8:30 p.m. when she answered a call from a young man who reported that his 85 year old grandmother was choking. Morton immediately put her training into action.
Alerting her partner to dispatch the appropriate fire department units to the scene, Morton calmly returned to the phone. Understanding that the choking victim’s son was attending her, Morton gave instructions to the caller on how to treat choking. After guiding the woman’s son through the abdominal thrust procedure, he was able to successfully dislodge a piece of food that was completely blocking the woman’s airway.
While emergency responders sped to the scene, Dispatcher Morton remained on the phone to offer support and help the victim’s family members keep her comfortable.
In his incident report, Captain Wetmore of the responding fire crew noted that the son reported he was only able to help his mother after Morton guided him through the abdominal thrust procedure. In his report, he said “the outcome could have been worse.”
In nominating her colleague, Supervising Dispatcher Donna Cooke said, “I am proud to have the privilege of calling Shaileen my colleague.”