Since he began volunteering in 2009, Kennard Ayers has accrued nearly 3,500 worked and on-call hours. He has acted as a dispatcher for Baltimore City and County, and is often on-call many nights, weekends, and holidays. As a dispatcher, he is frequently the first voice of the American Red Cross that disaster clients hear when calling for help after their lives have been completely altered. He compassionately assures them that help is on the way! Dispatchers also serve as the life-line coordinator between volunteers in the field, clients, emergency/government agencies, and the office, which can often be very challenging.
Kennard is also a Disaster Action Team responder who makes himself available for home visits, when needed. In the days following a large response, he comes into the office to help enter cases into our computer system, interview clients, or whatever else needs to get done. He is so dedicated to the Red Cross and the clients we serve that he sometimes takes off time from work without pay to help those in need. If this wasn’t enough, during a Disaster Relief Operation, he is a skilled ERV driver, serves as a member of the Logistics team and manages the transportation phase of the response. He is also willing to help with local events like the Home Fire Preparedness Campaign events. Kennard is someone who is truly involved in the full cycle of Preparedness, Response, and Recovery and we are so thankful for his service!