Global Integrated Case Management and Referral System
The American Red Cross of Massachusetts provides care and support to members of Massachusetts’ military, veterans and their families through traditional and innovative programs aimed at preventing, preparing for and responding to the unique challenges that arise as a result of the deployment cycle and beyond.
Emergency Communications for Active Military and DoD Civilians/Contractors
When a military family experiences a crisis, the American Red Cross will deliver a verified message of an emergency such as the death or serious illness of an immediate family member, as well as the good news of the birth of a service member's child or grandchild.
Local Red Cross offices provide holistic casework and coordination of resources to clients with specific needs. This key Red Cross service ranges from responding to emergency needs for food, clothing, and shelter to referrals to counseling services (e.g., financial, legal, mental health), respite care for caregivers, and other resources that meet the unique needs of local military members, veterans and their families. Through partnerships with key community partners, Red Cross caseworkers identify clients’ needs, connect them to the most appropriate Red Cross and community resources, and ensure follow through.
The American Red Cross works under partnership agreements with the Air Force Aid Society, Army Emergency Relief, Coast Guard Mutual Assistance, and Navy-Marine Corps Relief Society to provide quality, reliable financial assistance to eligible applicants 24/7/365. Assistance can include funds for emergency travel, burial of a loved one, emergency food and shelter, etc.
Active Duty Service Members and Their Families
DoD Civilians and Families Serving Overseas
National Guard and Reserves
Veterans and Dependents
The American Red Cross Emergency Call Center is available to help 7 days a week, 24 hours a day, 365 days a year.
Call (877) 272-7337 (toll-free) or
All services are free and confidential
* Emergency Communications Only
In its ongoing efforts to support our military and veteran communities, the American Red Cross of Massachusetts is asking people interested in supporting these communities to consider Holiday for Heroes during this year’s holiday season.
Red Cross workers use advanced communications technologies to link service members with their families. Our Emergency Communications Center quickly and efficiently obtains the required information and sends emergency communication messages to service members of every branch of service wherever in the world they happen to be.
Building on its trusted presence in communities across the nation and on military installations around the world, the Red Cross links military families to local resources and support services.
Through partnerships with the Departments of Defense and Veterans’ Affairs, the Red Cross provides transition and reintegration support to wounded warriors, to veterans, and to their families.
Red Cross representatives attend Yellow Ribbon briefings for members of the National Guard, the reserves and their families to inform them about Red Cross emergency services, disaster preparedness and health and safety courses.
In times of war, exhausted combat units requiring time to rest and recover were removed from the battlefields to a place of relative security and safety. At secure base camp areas, troops were able to take care of personal hygiene, get clean uniforms, enjoy warm meals, receive medical and dental care, receive letters and enjoy the camaraderie of friends in a safe environment.
Today, Stand Down refers to a grassroots, community-based intervention program designed to help the nation’s homeless veterans “combat” life on the streets. Homeless veterans are brought together in a single location for one to three days and are provided access to the community resources needed to begin addressing their individual problems and rebuilding their lives.