Community Resources

  • American Red Cross
In addition to connecting you with programs and services offered by the Red Cross, the Northeast Ohio Region offers referrals and resources for those in need. When additional help is required, we link clients with agencies that provide long-term assistance in the form of food, shelter, clothing, furniture and more. Below is a list of agencies that can provide assistance outside of the Red Cross domain.

Another Chance of Ohio

Services: The “Free Shop” is a clothing and house wares reclamation project. Items are donated to ACOO from a network of caring individuals, organizations and faith communities from around the greater Cleveland area. Clothing, house wares, furniture and appliances are brought to the facility, sorted, inspected and put on display.

Families as well as individuals may come to shop and select items of their choice from all that is available. Each family and/or individual completes an information card which is maintained in a confidential file.

Address: 2974 E 65th St, Cleveland, OH 44127

Phone: (216) 341-8733


Cleveland Furniture Bank

Services: Provides gently used furniture to individuals by referral only. Also operates a Thrift Store which sells wide selection and price range of new and gently used furniture, clothing, household goods, small and large appliances.

Address: 13360 Smith Rd., Middleburg Heights, OH 44130

Phone: 216-459-2265


Hours: Thrift Store Hours: Monday-Friday 9:00am-8:00pm, Saturday 9:00am-7:00pm.


Greater Cleveland Food Bank

Services: Operates a community food distribution center to local pantries. Provides a list of pantry and hot food sites, helps clients apply for the Supplemental Nutrition Assistance Program (SNAP, formerly the Food Stamp program, and other benefits.

Address: 15500 South Waterloo Rd., Cleveland, OH 44110

Phone: Call the Help Center at 216-738-2067 to apply for SNAP and other programs. Main Phone Number: 216-738-2265.


Hours: Monday – Friday, 8:00am – 4:30pm

Eligibility/Limitations: Serves eligible Northeast Ohio residents. Call for eligibility information.

Goodwill Industries of Greater Cleveland and East Central Ohio

Address: 408 Ninth St. SW, Canton, OH 44707

Phone: 800-942-3577


Eligibility/Limitations: Office staff and volunteers can provide one “Smiling G” card per family.

Services: Cleveland's housing search site. Renters search for free, landlords list rental housing for free.


Salvation Army

Services: With simple disaster referral, our clients can receive needed clothing, emergency financial assistance, food, casework and aid to families.

Address: 2507 E. 22nd Street, Cleveland, OH 44115

Phone: 216-928-6066


211 First Call for Help – Cuyahoga and Geauga Counties

Services: 2-1-1 is a free community service you can use to get information about social, health and government resources 24 hours a day, every day. Simply dial 2-1-1 or browse the online directory to find the resources you need. 2-1-1 is not an emergency line. If you have an emergency — a situation that requires police, fire or medical personnel, for instance — you should call 9-1-1 immediately.

Address: No walk-in service available.

Phone: Dial 211, or for Cuyahoga County: 216-436-2000, Geauga County: 440-285-3194.


Hours: 24 hours/7 days a week

Eligibility/Limitations: United Way's 2-1-1 serves residents of Cuyahoga, Allen, Ashland, Belmont, Crawford, Geauga, Holmes, Huron, Lawrence, Marion, Medina, Portage, Van Wert, Wayne and Wyandot Counties.

211 First Call for Help – Lake County

Services: Anyone can dial 2-1-1 from any landline phone to speak with an information and referral specialist who can help you find answers to a wide range of questions and connect you with area resources that may be able to offer assistance. 2-1-1 is not an emergency line. If you have an emergency — a situation that requires police, fire or medical personnel, for instance — you should call 9-1-1 immediately. Operated by Lifeline which also provides housing assistance to find safe and affordable rental housing, and emergency assistance for utility disconnection, impending utility disconnection and bulk fuel supplies during the winter heating season of November 1 through March 31.

Address: Lifeline Energy Assistance Office, 54 S. State Street #303, Painesville, OH 44077.

Phone: Dial 211 or in Lake County: 440-354-2148


2-1-1 Hours: 24 hours, 7 days a week, 365 days a year.

Emergency Assistance Hours: Monday - Friday, 8:30am-4:30pm.

Eligibility/Limitations: Provides information and referrals for residents of Lake County.