Below are some Frequently Asked Questions (FAQs).

How do I send feedback or get support on the app?

If you have a comment, suggestion, need support or have a question that isn't covered by these FAQs, please email

I can see new missions are available but I did not receive a notification to alert me.

  • - If you have the banner notification enabled be aware that if you do not see the banner when the push is sent to the phone, it will disappear and will be sitting under your “missed” items in your drop town tray.
  • - If you don’t have your notifications set to banner or alerts you will not receive the notification.

If my Facebook home location is set to private will I receive a push notification?

No, the home location will need to be public. If your Facebook home location is private the user will not receive a push notification.

Why did I not receive the notification or the Mission Card?

  1. If logged into the app via Facebook ensure you have a location for your hometown set on your Facebook account.
  2. Check that your hometown is the same location that the push notification was sent to.
  3. Ensure your Facebook account is not set to private.
  4. If you changed your location after installing the app, the app will not recognize the new zipcode. Please go to settings, then tap edit profile to update your zip code.

Is there another way to log into the app if you don’t want to use your Facebook account because your account is private?

Yes. When you launch the app you will have the option to create an account. If logged into the app please log out and relaunch the app and tap "manual account."

How can I provide feedback, get support and keep up to date with the App?

Feedback or support requests can be provided by sending an email to, it would be helpful if you could provide the model of the device and version of the OS. We also provide a User Group Community that you can become a part of within the app "More" Menu.