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UPS Problem Solver Puts Expertise to Work for Red Cross

  • UPS Logistics Action Team (LAT) member Dale Herzog
    UPS Logistics Action Team (LAT) member Dale Herzog discusses bulk distribution with a worker in the American Red Cross warehouse in Columbia, South Carolina. (Photo by Kimmy Venter/American Red Cross)
  • Dale Herzog of UPS
    Dale Herzog of UPS is in a Red Cross warehouse in Columbia, South Carolina, volunteering to help maximize efficiency in disaster relief as part of the UPS Humanitarian Relief & Resilience Program. (Photo by Carl Manning/American Red Cross)
  • Dale Herzog stands next to a UPS delivery truck
    Dale Herzog stands next to a UPS delivery truck outside an area where the American Red Cross is helping survivors of the South Carolina floods. (Photo by Carl Manning/American Red Cross)
  • Dale Herzog of UPS
    Dale Herzog of UPS stands in his UPS volunteer shirt next to a Red Cross volunteer. Herzog volunteered to help the Red Cross response to South Carolina flooding.
Our relationship is very strong and it’s only getting stronger.

Dale Herzog’s career with UPS started 38 years ago, when he was still in high school.

“It’s been an awesome run,” he said, and it’s clear that he means it.

In his role as a loaned logistics manager to The UPS Foundation, Herzog has traveled across the country and around the world helping organizations like the American Red Cross maximize their efficiency. Drawing on his expertise as an industrial engineer, the New Orleans resident brings a unique operational mentality to making the world a better place.

“People have big hearts, and they want to do the right thing,” he said. “I get to work with them to figure out how to do the right thing, and how to do it most effectively.”

As part of UPS’s Logistics Action Team program with local Red Cross chapters, Herzog was deployed to support relief operations as a Red Cross volunteer when South Carolina was hit by massive flooding. He went to work immediately, helping to assess damage in the flood-affected neighborhoods of the Columbia area and delivering essential supplies to people in need.

“I’m getting the chance to see how a disaster response unfolds in real time,” he said during a short break from distributing relief items in Columbia. “It’s helpful to understand what happens in a situation like this, to be able to put my knowledge and expertise in perspective.”

As his time in South Carolina drew to a close, Herzog looked forward to continued collaboration between the UPS Foundation and the Red Cross.

“Our relationship is very strong and it’s only getting stronger. The Red Cross has a great mission, and they do a great job. The biggest thing that UPS can do is help them drive efficiency, and I’m anxious to use my volunteer experience to make that happen,” he said.

For decades, UPS has partnered with the Red Cross to improve the safety and well-being of local communities through financial, logistical and volunteer support.

UPS is a $1 million dollar member of the Annual Disaster Giving Program, and is committed to serving the Red Cross through financial and logistical support that enhances preparedness and response efforts. In addition, UPS supports the Red Cross Home Fire Campaign and UPS Logistics Action Teams provide support to help speed vital relief supplies to communities in the aftermath of natural disasters.

About the American Red Cross:
The American Red Cross shelters, feeds and provides emotional support to victims of disasters; supplies about 40 percent of the nation's blood; teaches skills that save lives; provides international humanitarian aid; and supports military members and their families. The Red Cross is a not-for-profit organization that depends on volunteers and the generosity of the American public to perform its mission. For more information, please visit or, or visit us on Twitter at @RedCross.