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Volunteers Needed for American Red Cross Ombudsman Program

ALBANY, NY (February 5, 2014) The American Red Cross Northeastern New York Region is currently seeking volunteers for its Ombudsman Program. The Ombudsman Program is a resident focused advocacy program that responds to complaints and concerns of residents living in long term care facilities.

“Our neighbors who live in Nursing Homes and Adult Care Residences need your help,” said Edie Sennett-Jozwiak, Regional Ombudsman Coordinator, American Red Cross Northeastern New York Region. “We need volunteers to advocate on their behalf to ensure they experience the highest quality of care and quality of life while residing in these communities.”

A certified Ombudsman is a special volunteer who works with residents who live in Nursing Homes and Adult Care Facilities in order to help them resolve complaints and concerns. Every volunteer is provided with extensive training. The training consists of 36 hours of classroom training. A certified Ombudsman is expected to make a commitment of 2-4 hours a week visiting and observing residents in their assigned facility of choice.

 There is a need for volunteers who can serve residents in the following Counties; Albany, Schenectady, Montgomery and Washington.

Ombudsmen must be at least 21 years of age with an interest and capacity to fulfill the advocate’s role, as well as having strong verbal and written communication skills. Volunteers will receive a minimum of 36 hours of training, consisting of pre, post, and in-classroom instruction. Volunteers MUST complete all 5-days of in-classroom instruction. 

Regularly scheduled training is provided.  The next scheduled training program will be held in the spring over five Fridays: April 11th, 25th, May 2nd, 9th and 16th. Prospective Ombudsmen must successfully complete the full 36 hours of training. 


If you would like more information on this upcoming training please contact, Edie Sennett-Jozwiak, Regional Ombudsman Coordinator at (518) 694-5114 or




 About the Ombudsman Program: The American Red Cross Northeastern New York proudly joined the ranks of advocating for residents in Nursing Homes and Adult Care Residences through the sponsorship of the New York State Long Term Care Ombudsman Program under the auspices of the New York State Office for the Aging in July of 2002.