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Austin Red Cross, SXSW, City of Austin to Support Community

Mental health professionals available to provide counseling in wake of tragedy
Trained disaster mental health volunteers provide help and hope after a traumatic experience.

The City of Austin, SXSW and the American Red Cross of Central Texas have established an Emotional Support Center in Downtown Austin to assist residents and visitors coping with the tragic events that occurred on Red River Street early on March 13.

The Emotional Support Center will be open to the public from 10 a.m. to 8 p.m. Friday, March 14, and Saturday, March 15, at the Radisson Hotel, 111 E. Cesar Chavez St., second floor. Parking will be validated for the Radisson Hotel parking garage for Emotional Support Center visitors.

The jointly-operated center will focus on providing counseling and emotional support to SXSW staff and volunteers, as well as residents or visitors who were impacted by the incident in which a car ran through barricades and killed two people and injured 23 others.

The Red Cross is also operating information assistance phones lines to help impacted individuals connect with loved ones or to talk with a counselor by phone.

To gather information on loved ones or to talk to a counselor, call the Red Cross at 1-800-928-4271. For more information, please check the partner agencies and organization on Twitter:

• American Red Cross of Central Texas (@CenTexRedCross)

• The City of Austin (@AustinTexasGov)


People can make a donation to support Red Cross Disaster Relief by visiting, calling 1-800-RED CROSS (1-800-733-2767) or texting the word REDCROSS to 90999 to make a $10 donation.

About the American Red Cross:

The American Red Cross shelters, feeds and provides emotional support to victims of disasters; supplies about 40 percent of the nation's blood; teaches skills that save lives; provides international humanitarian aid; and supports military members and their families. The Red Cross is a not-for-profit organization that depends on volunteers and the generosity of the American public to perform its mission. For more information, please visit or join our blog at