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Red Cross DFW Ready to Assist Families After Mexico Floods

The Mexican Red Cross is responding around the clock to widespread flooding in the southern portion of their country. At this time, the American Red Cross hasn't been asked to cross over the border to assist, but the organization has activated their "Restoring Family Links" program to help families in the United States reconnect with their loved ones in Mexico.

Immediate family members (parents, siblings, children, spouses, fiancees, grandpartents or legal guardians only) who are not U.S. citizens are urged to contact their local American Red Cross chapter to begin the Restoring Family Links process. The loved ones being sought should have been in regular contact with their relatives in the United States prior to the disaster.

  • American Red Cross-Dallas Area: 214-678-4800
  • American Red Cross-Fort Worth Area: 817-335-9137
  • Inquiries concerning U.S. citizens should be referred to the U.S. Department of State, Office of Overseas Citizens Services, at 1-888-407-4747 or 202-647-5225. Please remember that this phone number is frequently busy during the first days after a large disaster.

    In Mexico, the flooding has left widespread power and cell phone outages along with substantial infrastructure damage. As a result, locating loved ones may take some time. The American Red Cross encourages those looking for their loved ones to keep calling, sending text messages and trying to connect via email or social media. Calling during off-peak hours may help to get through clogged phone lines. Additionally, try to contact other family members or neighbors who live nearby for information on the sought person.

    Colorado Floods:

    Around 500 people spent the night in 14 shelters across Colorado last night as a result of flooding. After deploying 19 people from North Texas, the Red Cross has halted all deployments to Colorado and other disasters outside of DFW as forecast models are showing Invest 95L, expected to become Tropical Storm Jerry, making a possible visit to the Texas/Louisiana area. The Red Cross in DFW is an official hurricane evacuation zone for portions of the Texas Gulf Coast.

    How to Help:

    The best way to help the American Red Cross respond near and far is to make a donation to support Disaster Relief. Donations can be made at or by calling 1-800-RED CROSS.