The Ombudsman Office provides a safe and confidential place for the entire Red Cross community to voice concerns. You may contact the Ombudsman Office regarding individual or systemic concerns regarding the ability of the Red Cross to accomplish its mission or programs. These concerns may involve –

• Delivery of business line services
• Services to the Armed Forces
• Biomedical/Blood Services
• Disaster Services
• Health and Safety Services
• International Services
• Chapter Services
• Workplace environment and treatment

To schedule a confidential appointment, please contact the Ombudsman Office at (202) 303-5399 or use the toll-free number at 1-866-667-9331.

Note: The Ombudsman Office does not accept formal notice of claims on behalf of the American Red Cross. If you wish to initiate an investigation or file a formal complaint, please contact a management office (for example, Human Resources; Office of the General Counsel; or Investigations, Compliance & Ethics).