Red Cross Offers Client Casework: Providing Emergency Assistance

OKC family speaks with Red Cross volunteer
The course engages participants through video and interactive activities.

The American Red Cross of Northern New York will host an eight-hour course called “Client Casework: Providing Emergency Assistance” at 9 a.m. Saturday, Aug. 9, at the Red Cross office at 203 N. Hamilton St., Watertown.

The purpose of the course is to train Red Cross caseworkers to conduct effective client interviews and provide appropriate assistance to help meet a client’s immediate disaster-caused or disaster-aggravated needs.
This course consists of instructor and video presentations and class discussions, which focus on the skills, knowledge and attitudes required of a Red Cross caseworker. It culminates in an interactive activity in which participants have an opportunity to conduct interviews, assess client needs and determine the appropriate assistance, using the tools and resources available to caseworkers.

The course engages participants through video and interactive activities. Upon completion of this course, participants will be able to:

 Demonstrate the skills needed to perform an effective client interview.
 Identify and demonstrate the correct use of the basic forms and tools needed to provide assistance to clients on chapter, multi-chapter and national disaster relief operations.
 Make appropriate decisions regarding the use of Red Cross resources and agency referrals when providing assistance to clients.

This course has one prerequisite – Disaster Services: An Overview. It is designed for Red Cross volunteers interested in being members of the chapter’s Disaster Action Team or for those interested in being deployed to regional or national disasters.

All disaster training courses are free.

Space is limited and advanced registration is required. To register, contact Program Coordinator Tracey Slate at (315) 782-4410 or