You can contact us directly by phone at (202) 303-5399 or 1-866-667-9331 (toll-free), by fax at (202) 639-9825, or by email at

In our office, you can directly contact:

Kevin Jessar, Corporate Ombudsman
(202) 303-5340

Samantha Levine-Finley, Deputy Ombudsman
(202) 303-5241

Teresa Ralicki, Associate Ombudsman
(202) 303-4105

Robert Hosea, Associate Ombudsman
(202) 303-7884

Kevin Jessar is the Corporate Ombudsman at the American Red Cross, headquartered in Washington. Prior to coming to the Red Cross in June 2009, Kevin was the Deputy Ombudsman at the National Institutes of Health (NIH) from 2006 to 2009, and an Associate Ombudsman at NIH from 2000 to 2005. Kevin served as President of the International Ombudsman Association (IOA) from 2008 to 2009, and served on the IOA Board of Directors from 2006 to 2009. Prior work experience includes co-designing and directing a nationwide mediation program for the U.S. National Archives and Records Administration (including the Presidential Libraries and Museums). Prior to that Kevin was an attorney at the Administrative Conference of the United States, a think tank responsible for implementing dispute resolution across the federal government.

Kevin holds a J.D. degree (1987) from the University of Pennsylvania Law School and a Ph.D. (2004) from the University of Maryland, College Park in American and British literature. For six years, Kevin was an instructor on faculty in the English department at the University of Maryland at College Park, and for the following seven years was a member of the Adjunct Faculty at the University of Maryland, University College.

Samantha Levine-Finley is the deputy ombudsman for the American Red Cross. Prior to joining the Red Cross in 2013, Samantha served for five years as an associate ombudsman for the National Institutes of Health (NIH) in Bethesda, MD, where she provided confidential, neutral assistance to NIH employees and leaders. In that role, she served as a mediator, trainer and facilitator and provided coaching and consultation on a wide array of workplace issues.

Samantha earned a master’s degree in Conflict Analysis and Resolution from George Mason University. She has served as a small claims mediator for the City of Alexandria General District Court and was trained through the Northern Virginia Mediation Service. In 2008, Samantha supported the facilitation of high-level meetings of the Congressionally chartered National Committee on Levee Safety. While at NIH, Samantha co-authored the award-winning publication “Team Science & Collaboration: A Field Guide” and published articles in academic journals about the ombudsman profession. She is a volunteer mediator for the federal Interagency Shared Neutrals program. Samantha has co-chaired the International Ombudsman Association’s (IOA) Communications Committee since 2009 and serves on the Editorial Board of the Journal of the IOA.

Prior to her work in the conflict resolution field, Samantha spent more than ten years as a professional journalist covering national politics, homeland security, and breaking news for several leading print publications in the Washington, DC, area. She has also been interviewed on national radio and television broadcasts. She earned a bachelor’s degree in environmental science from the College of William & Mary.

Teresa Ralicki joined the Office of the Corporate Ombudsman as an Associate Ombudsman for the American Red Cross in 2011. In 2008 Teresa earned a Master of Arts degree in Dispute Resolution from the University of Massachusetts Boston, where she conducted research and wrote a thesis on Restorative Justice and Amish culture. Teresa also holds a Bachelor of Arts degree in Conflict and Peace Studies from Juniata College, where she completed research on laypersons' native theories of conflict and engaged in an on-site case study of the conflict in Northern Ireland.

From 2009 – 2011 Teresa worked as a Personal Lines Underwriter for Nationwide Insurance where she assisted agents with navigating critical relationships with the parent company and within their communities. Teresa has extensive training in Mediation, Restorative Justice, and Conflict Coaching and has mediated small claims cases and community disputes in Boston, MA and Harrisburg, PA. Teresa also worked as a Restorative Justice Facilitator through the Center for Community Peacemaking in Lancaster, PA. Most recently, Teresa co-facilitated a leadership retreat for the Board of Directors for the International Ombudsman Association.

Robert Hosea joined the Office of the Corporate Ombudsman as an Associate Ombudsman for the American Red Cross in 2012. Prior to joining the Red Cross Bob interned for five months with the Office of the Ombudsman at the National Institutes of Health.

Bob’s early work in the conflict resolution field began in 2004 when he initiated the development of the Student Mediation Services at Nova Southeastern University (NSU), providing mediation, conflict coaching, restorative justice processes, and facilitations as well as presentations and trainings to students and employees of the university. Bob continued to administer the program for the NSU Division of Student Affairs through the 2010 academic year. In addition, Bob worked as an adjunct professor (2006-2008) for the NSU Farquhar College of Arts and Sciences, teaching dispute resolution. He also developed additional courses and a Minor Degree Program in Dispute Resolution that was instituted in 2007. Bob has published several articles regarding conflict resolution practices and has presented seminars and workshops for various organizations and conferences on the topic. He has also worked as a consultant and trainer for higher education institutions.

Bob holds a Ph.D. (2011) in Conflict Analysis and Resolution from the Department of Conflict Analysis and Resolution in the School of Humanities and Social Sciences at Nova Southeastern University. His degree concentration centers on the application of conflict analysis and resolution theory and practices in organizations and in the higher education setting, in particular. Bob has also served as a Florida Supreme Court Certified Mediator and has mediated extensively for the Broward County Small Claims Court. He also is certified as a Restorative Justice Facilitator through the Community Justice Institute at Florida Atlantic University. He utilized this training at NSU providing RJ mediations and facilitations for Student Mediation Services and the university’s Office of Judicial Affairs. Currently Bob is a member of International Ombudsman Association (IOA) and the Association for Conflict Resolution (ACR). Previously he has been an active member of the Association of Student Conduct Administrators (ASCA).