Asiana Airlines Incident Response

  • American Red Cross Bay Area - Asiana Airfield Response

More than 160 members of the American Red Cross workforce came together on July 6, 2013 to respond to the Asiana Airlines Flight 214 crash-landing at the San Francisco International Airport (SFO).

As part of the Aviation Disaster Family Assistance Act, the Red Cross is responsible for providing emotional support, health services, and other services as requested by the National Transportation Safety Board (NTSB). The Red Cross is also responsible for coordinating with partner agencies to provide additional support services, including, but not limited to, translation services, crisis counseling, and childcare.

Below is a collection of stories about the efforts of the Red Cross following the Asiana Airlines crash-landing.

Red Cross button logo

Red Cross Responds to Two Major Disasters in San Mateo County

The Red Cross responded to the Asiana Airlines Flight 214 plane incident and then a 6-alarm Hallmark House Apartments fire in Redwood City. Both local disasters occurred within 15 hours and were only 16 miles apart.

American Red Cross - Asiana Airfield Response

Red Cross Training Vital to Airline Response

From the volunteers that provided food and beverages around the airfield to the first responders and investigators, to the volunteers providing direct support to the passengers and their families, the Red Cross provided one-on-one care to all involved.

Red Cross Bay Area Donna Stroop

Why I Help: Donna Stroop

Donna Stroop started volunteering with the Red Cross in 2008 after she moved to Alameda County.

Dog Annie

Therapy Dog Brings Calm After Disasters

Jeannie Eagen and her therapy dog, Annie, stopped by the Bay Area Chapter’s San Mateo County Office in Burlingame, providing Red Cross workers with a much-needed break.

John Tulloch

Volunteer Assists at Two Major Disasters

July 6-7 was a rare occasion for Red Cross Disaster Action Team (DAT) volunteer John Tulloch, who was called to two major disaster responses within 15 hours.

Debbie Kim

Asiana Deployment Strengthens Intern’s Korean Ties

Red Cross Intern Debbie Kim, a bilingual Korean-American assisted as a Korean translator for those affected by the plane crash.

Colleen Sasso

Volunteer Reunifies Families After Asiana Airline Incident

Colleen Sasso, Red Cross Client Services Lead for San Mateo County and the Manager of Health Services during the Asiana Response, was responsible for assisting with family reunification and passenger tracking.

Subway Comfort

Volunteers Provide Comfort, Support to SFO Crash Passengers

American Red Cross Disaster Mental Health volunteers Pascale Vermont and Debbie Liscurse rolled up their sleeves to help feed those affected by the crash-landing.

Vicky Powell

Volunteer Helps People Cope After Crash-Landing

Vicky Powell, Red Cross Disaster Mental Health (DMH) Manager for the Silicon Valley Chapter, was responsible for the Red Cross DMH team, which provided emotional support to the passengers and crew aboard the Asiana flight, their families, first responders, and Red Cross workers.