Service to the Armed Forces (SAF)

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Hero Care Network: Emergency Communication Services

While soldiers are addressing emergencies and situations away from home, there may be emergencies and situations that arise in their families. One method utilized by the American Red Cross to address such circumstances is the American Red Cross Emergency Communications Center. This center operates as a medium to provide communication to and from soldiers and their families. The communication allows for soldiers to stay updated with vital information involving their homes and families. In addition, The American Red Cross serves the soldiers by continuing to operate as aid and support for military family stability and resilience.

The American Red Cross Emergency Communications Center is available 7 days a week, 24 hours a day, 365 days a year, with two options for requesting assistance, online and by phone.

Toll Free: 1-877-272-7337

Online Request: You can initiate a request for Red Cross emergency assistance for military members currently serving on active duty by using the online self-service tool. Using a computer, smart phone or tablet, you can start a request for services and track its progress from anywhere in the world.

For an easy process, here are some examples of information to have ready:
Service member information
  • Full legal name
  • Rank/rating
  • Branch of service (Army, Navy, Air Force, Marines, Coast Guard)
  • Social Security number or Date of Birth
  • Military unit address
  • Information about the deployed unit and home base unit (for deployed service members only)
Information about the emergency
  • Name and contact for the immediate family member experiencing the emergency (could be spouse, parent, child/grandchild, or grandparent)
  • Nature of the emergency
  • Where the emergency can be verified
Family Resiliency

Connecting Families with Local Community Resources:
Building on its trusted presence in communities across the nation and on military installations around the world, the Red Cross links military families to local resources and support services.

Reconnection Workshops:
The American Red Cross offers multiple skill-building opportunities to help service members, veterans and their families identify and cope effectively with challenges of military life. They are confidential small-group modules, led by licensed mental health professionals which focus on building skills that enhance positive reconnections among family members and reengagement of the service member in civilian life. Available workshops are:
  • Communicating clearly
  • Exploring stress and trauma
  • Identifying depression
  • Relating to children
  • Working through anger
Supporting Wounded Warriors and Military Hospitals:
Through partnerships with the Departments of Defense and Veterans’ Affairs, the Red Cross provides transition and reintegration support to wounded warriors, to veterans, and to their families.

Job Training: Dental Assistance Program, Fort Stewart GA
The Dental Assistant Program is an 8 month program designed for Red Cross volunteers who are military ID card holders. The purpose is to provide a marketable training opportunity for the volunteer while providing volunteer assistance for the Dental Clinic.

Nursing Assistance Program, Fort Benning GA (Coming soon)
The Red Cross Nurse Assistant Training Program is a 4-8 week class designed for students to learn skills that will enable nursing assistants to provide quality care for residents in nursing homes, as well as supplemental information and skills that will enable graduates to provide quality health care for clients at home and patients in hospitals.

Holiday Mail for Heroes

Our soldiers sacrifice a lot of personal experiences and pleasures to serve the country. To remind them that their work is not in vain and to keep them encouraged, the American Red Cross lead the “Holiday Mail for Heroes” program to support our soldiers. The program involves collecting cards from the community to send to soldiers over the holidays. The cards include letters of appreciation, encouragement, gratitude, and more to express our thanks for our soldiers abroad and their service to the country. Each year, American Red Cross bridge the gap between soldiers and the country to share the holiday spirit and bring a little bit of home to those far away. For more information please contact the Red Cross office in your local area.