War and disaster can tear families apart when they need each other the most. The American Red Cross can help your family members reconnect, whether the separation was caused by a recent emergency here at home, war or natural disaster overseas, or events as far back as the Holocaust.
If you need immediate assistance, please contact your local Red Cross chapter
If your military family has an emergency need for communication, please call the American Red Cross at (877) 272-7337.
Be creative, and be persistent. If one contact method doesn’t work, try another. Don’t give up!
- Call during off-peak hours for the best chance of getting through.
- Send a text message, which may go through when phone calls cannot.
- Check your loved one’s social media pages (i.e., Facebook, Twitter), as they may have already gone online to tell their story.
- Send an email
- Call friends and relatives who may have already been in contact with your loved one.
- Call people and places where your loved one is well-known: neighbors, employer, school, place of worship, senior center, social club, union, or fraternal organization.
- Try sending a letter. Your loved one’s mail may be getting forwarded to his or her new location.
Note: If your loved one has a serious, pre-existing health or mental health condition, you may also initiate an Emergency Information Request by calling your local American Red Cross Chapter » or 1-800-RED-CROSS.