You are using an outdated browser. Please upgrade your browser to improve your experience.

Hawaii Red Cross Initiates Family Tracing Services

Red Cross, Typhoon Haiyan Response
We know that some Hawaii residents are worried about trying to reach their loved ones.

The Hawaii Red Cross has set up a family tracing services hotline for those looking for missing family members in the Philippines. The American National Red Cross has sent two telecommunication specialists and a satellite system to the Philippines but communication is still very limited in the hardest hit communities. Many phones lines are down.

The number to call is 739-8115. Please leave a message with your name and phone number and a caseworker will get back to you. Callers will be asked to give the full name, address, and telephone number of the missing person. The Hawaii Red Cross will forward inquiries to the American National Red Cross which is working with the Philippine Red Cross to locate family members.

“We know that some Hawaii residents are worried about trying to reach their loved ones. It may take days or even weeks to make contact because communication lines in the Philippines have been severely compromised in some areas. We ask for everyone’s patience as we try to help in their search,” said Coralie Matayoshi, Chief Executive Officer for the American Red Cross, Hawaii State Chapter. “Those who wish to donate to help those in need can mail a check to our office made payable to “American Red Cross” and indicate in the memo line “Philippine Typhoon” (for Philippines response specifically) or “Pacific Typhoon” (affecting Philippines, Vietnam, etc.). They can also go to or call 1-800-REDCROSS. For corporate or larger community fundraising events, please call 739-8133.”

About the American Red Cross: The American Red Cross shelters, feeds and provides emotional support to victims of disasters; teaches skills that save lives; provides international humanitarian aid; and supports military members and their families. The Red Cross is a not-for-profit organization that depends on volunteers and the generosity of the American public to perform its mission. For more information, please visit or visit us on Twitter at @RedCross.