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Thank you for contacting the American Red Cross

Please read the following guidance before completing our Web Inquiry form (below)
Inquiries about Disasters in the United States, including Puerto Rico and the US Virgin Islands

If you are contacting us from outside of the United States, please visit this ICRC page for more information.

If you live in the United States and are seeking information about someone you’ve been unable to contact due to recent disasters in the United States, including Puerto Rico and the US Virgin Islands, we encourage you to search for your loved ones on our Safe and Well website.

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If you are looking for an individual with a serious medical issue or mental vulnerability you can call 1-800-RED CROSS to open an Emergency Welfare Inquiry. *Please note that the ability to conduct an Emergency Welfare search can be quite limited in areas with limited connectivity and severely damaged infrastructure following a disaster.

Inquiries about Disasters outside of the United States

If you are searching for a U.S Citizen who was traveling or living in a foreign country affected by recent disasters, please contact the U.S. Department of State of Office of Overseas Citizen Services and Crisis Management - Tel: 1-888-407-4747 or on the web at:

If you are looking for a family member living abroad who is not a US citizen, please complete the inquiry below.

Primary services provided by the American Red Cross Restoring Family Links program:
International Tracing: Reconnects loved ones separated by armed conflict, disaster, or migration.
Red Cross Messages: Maintains communication between loved ones separated by armed conflict, disaster, or migration when no other means of communication are available.
Health and Welfare reports: Reconnects loved ones when communication has been lost unexpectedly and there is a concern for their health and wellbeing.
Certificates of Detention: Provides proof of detention for those visited by the ICRC while in detention.
International Committee of Red Cross Travel Documents: Provides stateless persons with one-time travel documents to another officially sanctioned country for permanent resettlement.