American Red Cross

Hero Care Network
Emergency Communications

The American Red Cross Emergency Communications Center is available 7 days a week, 24 hours a day, 365 days a year, with two options for requesting assistance, online and by phone.

You can initiate a request for Red Cross emergency assistance for military members currently serving on active duty by using the online self-service tool. Using a computer, smart phone or tablet, you can start a request for services and track its progress from anywhere in the world.

Submit a Request Online

Call Toll-Free

Call (877) 272-7337 (toll-free) to speak to a Red Cross
Emergency Communications Specialist

Information to Have Ready

When contacting the Red Cross, be prepared to provide the following information
(if you do not have all of the information, please use the phone option):

Service member information

  • Full legal name
  • Rank/rating
  • Branch of service (Army, Navy, Air Force, Marines, Coast Guard)
  • Social Security number or Date of Birth
  • Military unit address
  • Information about the deployed unit and home base unit (for
 deployed service members only)

Information about the emergency

  • Name and contact for the immediate family member experiencing the emergency (could be spouse, parent, child, grandchild, or grandparent)
  • Nature of the emergency
  • Where the emergency can be verified

Eligibility Requirements

Service members eligible to receive emergency communications regarding an immediate family member include:

  • On active duty in the Army, Marines, Navy, Air Force or Coast Guard
  • An activated member of the Guard and Reserve of all branches of the U.S. Armed Forces
  • A civilian employed by or under contract to the Department of Defense and stationed outside the Continental United States
  • A Cadet or midshipman at a service academy; ROTC cadet on orders for training
  • A Merchant Marine aboard a U.S. Naval Ship