How to Contact the Red Cross for Assistance
The American Red Cross Hero Care Center is available 7 days a week, 24 hours a day, 365 days a year, with two options for requesting assistance, online and by phone.
Submit a Request Online
You can initiate a request for Red Cross emergency assistance for members of the military currently serving on active duty by using the online self-service tool. Using a computer, smart phone or tablet, you can start a request for services and track its progress from anywhere in the world.
To speak to a Red Cross Emergency Communications Specialist call: 1-877-272-7337.
Submit a Request
Call Toll Free
To speak to a Red Cross Emergency Communications Specialist call
Information to Have Ready
When contacting the Red Cross, be prepared to provide the following information (if you do not have all of the information, please use the phone option):
Service member informationFull legal nameRank/ratingBranch of service (Army, Navy, Air Force, Marines, Coast Guard)Social Security number or Date of BirthMilitary unit addressInformation about the deployed unit and home base unit (for deployed service members only)
Information about the emergencyName and contact for the immediate family member experiencing the emergency (could be spouse, parent, child/grandchild, or grandparent)Nature of the emergencyWhere the emergency can be verified (hospital, doctors office, funeral home)
Service members eligible to receive emergency communications regarding an immediate family member include:On active duty in the Army, Marines, Navy, Air Force or Coast GuardAn activated member of the Guard and Reserve of all branches of the U.S. Armed ForcesA civilian employed by or under contract to the Department of Defense and stationed outside the Continental United StatesA cadet or midshipman at a service academy; ROTC cadet on orders for trainingA Merchant Marine aboard a U.S. Naval Ship
Things to Know:
The American Red Cross does not authorize emergency leave for members of the United States military. The Red Cross role is to independently verify the emergency, enabling the service member’s commander to make an educated decision regarding emergency leave and then to provide transportation assistance and/or financial assistance if needed.The American Red Cross facilitates emergency financial assistance on behalf of Military Aid Societies. These Aid Societies determine the financial assistance package that will be offered – a grant or a loan. The Red Cross is the mechanism to expedite access to these financial resources 24/7.
Download the FREE Hero Care App
Access vital emergency and non-emergency resources for military members, veterans and military families.
Or text: "GETHEROCARE" to 90999