Ebony Deloach, a volunteer for over 7 years, does casework for the American Red Cross of South Carolina.
For many, operating during a pandemic has changed how many things are done and that is true for the American Red Cross. Much of the organization’s work and response has gone virtual while the mission and services remain the same.
For the last seven years, Ebony Deloach has been a virtual volunteer with Service to the Armed Forces and Disaster Services in South Carolina.
“Virtual is not a scary thing. I actually enjoy speaking with other volunteers about operating in the virtual world because it really is the new normal. It is about adjusting and making it all work for the Red Cross Mission,” said Deloach.
One of her main responsibilities is to work with families after they experience a disaster, such as a home fire or storm. Her role is often referred to as a ‘caseworker.’
“Casework is rewarding because I get to talk to people every day. I get to be the voice to help them through their recovery and maybe provide them with a resource they knew nothing about,” said Deloach. “Reassuring someone right away that they have someone they can turn to for help.”
Deloach spends many hours every week taking on new families that have been impacted by disasters and speaking with them over the phone or on virtual calls. She is responsible for following up with the family and making sure they are connected with the resources for their recovery.
“It is talking with the client, it is seeing them through, it is about telling their story. Each follow up is different. I get to build on each call and help see them through it,” said Deloach.
In addition to being a passionate member of the Red Cross team, she is also a champion for those who have disabilities. Deloach must use a wheelchair to get around, but, that’s not stopping her. She has always operated in the virtual environment but admits COVID19 has been challenging.
“It has been a bit of challenge. Just trying to operate with the whole family in the house and looking to have that quiet place and quiet time,” said Deloach.
However, she encourages people to consider volunteering with the Red Cross, especially during this time.
“It means so much to be a part of their recovery with them. It is so rewarding to me,” said Deloach.
Deloach is one of the more than 3,000 people who call themselves Red Cross volunteers in South Carolina. More than 90-percent of the Red Cross’ workforce is made up of volunteers. If you’re interested in volunteering, go to redcross.org/volunteer or call your local Red Cross office.
FOR THOSE INTERESTED IN VOLUNTEERING If you are interested in helping our community should a disaster occur, please go to redcross.org/volunteertoday or email your local contact
Be sure to review the CDC guidance for people who are at higher risk for severe illness, consult your health care provider, and follow local guidance. Our number one priority is the health and safety of our employees, volunteers and the people we serve.
About the American Red Cross:
The American Red Cross shelters, feeds and provides emotional support to victims of disasters; supplies about 40 percent of the nation's blood; teaches skills that save lives; provides international humanitarian aid; and supports military members and their families. The Red Cross is a not-for-profit organization that depends on volunteers and the generosity of the