The American Red Cross Connecticut team joined the City of Waterbury, the National Guard, and a wide network of community partners to help ensure that more than one hundred thousand residents in Waterbury and the surrounding towns had access to safe water during the recent disruption. It was a true community effort, filled with collaboration, compassion, and a shared commitment to helping neighbors in need.

Throughout the operation, over fifty Red Cross volunteers worked through snowy conditions and bitter cold, bringing steady energy and warm smiles to the distribution site. Holiday music played softly in the background, lifting spirits as cars lined up and residents called out heartfelt thank yous to the teams handing out water. The positive energy on site was unmistakable, even in the freezing weather.

Reflecting on the experience, Red Cross volunteer Mike Gabriel shared, “It’s a great feeling to know you’re giving back to the community and always helping. It’s amazing to see how grateful most of the residents are—having nothing, and receiving even a simple case of water means so much to somebody. It’s unbelievable that such a small thing can make such a big difference in someone’s life.”

The Waterbury Fire Department played an essential role by providing their Rehab Bus, giving volunteers a warm place to rest and recharge between shifts. That support made a meaningful difference and helped keep everyone safe throughout the long days.

This response highlighted the strength of partnership and the power of community. Every organization and individual involved contributed to a coordinated effort that ensured families received the resources they needed. As Gabriel noted, “It’s amazing how the volunteers come together. They travel from far and near to help in any community situation.” It was a powerful reminder of what can happen when people show up for one another with kindness and purpose.

Volunteers are the heart of the mission! If you would like to become a Red Cross volunteer, please visit http://www.redcross.org/volunteer