In her role as Executive Director, Gendron has led Red Cross preparedness, response and recovery efforts across seven counties, serving a population of more than 400,000 people. She has seen the Red Cross through several significant disaster responses during her tenure, including multiple floods in the Plattsburgh area. Following a tragic fire last year in Watertown, Gendron was instrumental in bringing fire safety resources – including more than 1,000 free smoke alarms – to local families in need.
Drawing on her strong community ties, Gendron has successfully advanced a wide array of local Red Cross programs, from blood collection to health and safety training to support for veterans and military families, and more. In addition to her vital work in the North Country, Gendron has also supported several national disaster relief operations. In 2016, she was deployed to manage a disaster support call center based in Canada, processing thousands of requests for assistance from flood victims in Louisiana. She also responded to Hurricane Harvey (Texas) in 2017 and Hurricane Florence (North Carolina) in 2018.