Volunteers undergo training to take, verify, and deliver emergency messages to service members, DOD employees stationed overseas, retirees, and veterans. Alaska caseworkers provide follow up services to those who initiate an emergency message. Alaska caseworkers are not a 24/7 operation. If you need to initiate an emergency message, please call 877-272-7337, use the HeroCare App or go to https://saf.redcross.org/css.
Caseworkers are also trained in Critical Community Services. Local Red Cross offices develop and maintain relationships with key community partners. Military families rely on the Red Cross to help them identify their needs and connect them to the most appropriate Red Cross and community resources. This key Red Cross service ranges from responding to emergency needs for food, clothing, and shelter; referrals to counseling services (I.e. financial, legal, mental health); respite care for caregivers; and other resources that meet the unique needs of local military members, veterans and their families.