By Rebecca Marshall, American Red Cross Public Affairs

“I feel so much better.” 

That’s what “Suzie” says right after she is finished getting her hair cut. She is one of a dozen people lined up in the American Red Cross Shelter inside the Hertz Arena in Estero, Florida. She doesn’t want to share her last name or have her picture taken but she was quick to share her story. Her house was destroyed by Hurricane Ian. So were her business and her car.   

“The car is the worst part because it takes away your independence. That’s why I’m here” 

She says her hairdresser’s shop was also destroyed so the opportunity to get a haircut is even sweeter for her.   

One by one, the evacuees sit in the chair and share their stories with Nicolette Losh, who works at HQ Men’s Haircuts in Fort Meyers. “This is my skill, this is what I can do to help.”   

This is the first day Losh has been at the shelter, “It feels good to do something. I plan to be back tomorrow too.” 

It’s this sense of normalcy that really helps people pass the time as they await their next steps. 

The haircut provides a type of therapy for them too. They seem lighter and happier when they leave the chair.   

It’s one of many things being offered at the shelter, which is home to 530 people. Haircuts, showers, games for the kids and mental health services are all provided.  

“Suzie” also wanted to make sure to say that the food in the shelter has also been really great.  

“I’m eating so well here, my clothes aren’t even going to fit me when I leave.”