Every eight minutes, the Red Cross responds to a disaster to offer care, comfort, financial support and relief. But we don’t show up in a community after a disaster – we’re already here. As you’ll see on this page, the Red Cross touches lives in each of the 351 cities and towns in Massachusetts. We are your neighbors, your teachers, your students, your friends and maybe even your family. Explore some of what we’ve done recently – and if you’d like to make the Red Cross mission even stronger, please consider making a financial or blood donation or joining us as a volunteer. Interested in getting involved? Click here to learn more about how you can help.
The SOS came in on a Friday night—a multiple building fire was wreaking havoc in a Massachusetts town, and the Red Cross dispatch operators were overwhelmed with callers, desperate for help. Newly trained volunteer Tycho Dickerson was asked if he could jump on dispatch and help with the call volume to assist those victims. At the time, he had no idea that this would be a nonstop eight hour shift.
Only 15 years old at the time, Tycho felt the adrenaline and urgency flow through him like a potent electrical current. From the moment he said, “yes,” the calls came in one after the other.
I am positive that I am petrified and hate needles.
Over the years and still to this day at 26 years old I: cry, scream, become nauseous, almost pass out, try escaping, skip routine bloodwork, only receive required vaccines and in the past even lied about an appointment’s location when a family member took me for bloodwork. Needles and I do NOT get along. I suffer from myofascial pain syndrome/fibromyalgia as well as other health issues; all of this causes widespread pain thus making needles even more difficult for me. I can vividly feel the whole process, from the needle going into my body and staying in to either the vaccine going into my body or with bloodwork the removable of my blood. It is extremely painful, and I try to avoid them at all costs, until now.
When a life is spent serving and protecting your fellow citizens, retirement can leave a void that was once filled up with the simple idea of helping people.
After a 25-year career as a Massachusetts State trooper, Keith McAuliffe was finally home to shovel snow instead of out patrolling slippery roads across the state. When hurricanes stormed into coastal cities across the Northeast, he no longer had to answer the call for volunteers to deploy for weeks away from home.
It didn’t take long for Keith to realize helping people wasn’t just part of his job, it was his true self.
(BOLTON, Mass.) - Jim Ward comes from a family of service. Growing up on Staten Island in New York, his father, grandfather, and uncles were all firefighters with the New York City fire department. Jim was used to seeing the Red Cross assisting people affected by home fires, but he did not know the full scope of the Red Cross mission.
It was then he realized that there are plenty opportunities for regular citizens to do good in their community, by helping out those less fortunate. Jim has always believed that one should not be defined by their career or business success, but by their actions and by how much good they do to benefit others.
Jim and his wife moved to Massachusetts right around the millennium, and he and his wife both worked in healthcare. When Jim retired from his 30-year career as an emergency room nurse in 2022, he was looking for new ways to continue helping others, so he joined the Red Cross as a volunteer.
Since then he's gained a qualification in Mass Care Sheltering, has been promoted to DAT Service Associate, is regularly involved in Home Fire Campaign smoke alarm installations, and helps out at community events with our Service to the Armed Forces team.
He remembers recently helping out an elderly woman in Spencer who had a challenging living situation, with multiple fire hazards throughout the home, including an oil stove in the living room. He and another volunteer were able to ensure that she had the education and know how to reduce the likelihood of a home fire, and installed free smoke alarms throughout the home.
Jim lives in Bolton with his wife of 25 years and their teenage daughter. They also have a son in college who's hoping to be a professional baseball player. When he’s not volunteering, Jim enjoys repairing things with his hands, from regular home improvement projects to repairing older chainsaws and single-stroke engines.
I’ve been telling the Red Cross story as a communications professional for four years and thought I knew the ins and outs of what we do. But nothing prepared me for the first moments of my first-ever national deployment assignment.
I was at a multi-agency resource center (MARC) in Lodi, New Jersey, assisting a member of the media looking to connect with a client. I introduced myself to a woman in her 60s and asked how she was doing.
She burst into tears.
The woman had lost nearly everything she owned in a flood. The water came in through her first-floor windows so quickly, she could only grab a few photos and run upstairs. Her husband has an autoimmune disorder that gives him constant pain and significantly impacts his mobility. They didn’t have flood insurance. They couldn’t afford a hotel room. He was running low on medication. They needed help.
I would love to say I was able to answer this woman’s questions, walk her to each table and sit calmly by her side while she received every bit of help she would need. But all I could do was rub her back, and let her cry into my shoulder until another volunteer reminded me, there were trained Red Cross caseworkers ready to help.
This would not be the first time I felt unprepared for what a post-hurricane relief effort felt like.
There are so many facets to the work the Red Cross has done in New Jersey in the two weeks since Hurricane Ida brought widespread, deadly flooding. Volunteers have brought hot meals, sandwiches and snacks into communities like Manville, where I met a family living out of their car because they did not want to leave their pets in an animal shelter.
In Rahway, I was explaining to a news photographer what was inside the cleanup kits we were handing out – things like mop and broom heads, a telescoping handle, cleaning solution and gloves. He says he knew all about the contents – because the Red Cross had brought the same kind of kit to his house after Hurricane Sandy.
In Lambertville, I saw at least three different expecting mothers – ready to pop – who had the presence of mind to accept not only emergency items but the teddy bears we offered, so that no matter when and where they delivered, they could have at least one soft, clean item for that new baby.
And at every step of the way, I have seen Red Crossers leaning in, lugging boxes of supplies, heating meals, driving emergency response vehicles, listening to tragic and horrifying stories, arranging financial assistance, providing emergency items, staffing shelters, connecting with partner agencies, providing emotional support, shelter, food and love. So much love. For strangers. From strangers. For New Jersey. From everywhere.
I’ve grown a lot in the last four days. And, while I’m still personally unequipped to make things OK for the lady at the MARC or the moms who might go into labor not knowing if they’ll have a home to bring their new baby back to – I can proudly zip up that reflective vest and say, I’m a tiny little part of an organization that is meeting those needs in tangible ways, one mop head at a time.
After four years at the Red Cross, I am finally a Red Crosser.
It has been 24 years since Jeff Burroughs ran his first marathon in 1999. During thattime he has averaged just over two marathons per year and has completed a total of49 races. On April 17, Burroughs will compete in his 50th race alongside his sonJesse when they travel to Boston, Mass.s for the “granddaddy” of all marathons.Burroughs began running while in college for the same reasons the majority ofadults do, as a way to stay active. It is also a time of reflection and prayer andenjoying nature. He may not technically stop to smell the roses, but he does take inthe wonders of the outside world.
“It’s a good time for me to get away with my thoughts. I never run with music orearphones. It’s always just me and my thoughts and nature,” Burroughs said.
A running partner that he met through church would eventually suggest that he lookinto running marathons. Burroughs took his friend’s advice and registered for the Sugar Bowl Marathon. Since then he has travelled across the continental US,competing in cities from Tacoma to Tallahassee.
Completing a marathon is a grueling task, Burroughs said “Actually running 26miles is not fun.” The training for a single event can take months and competing asfrequently as he does requires extreme dedication — in 2010 alone he ran in a totalof 7 events. But Burroughs wanted to show his three children the importance ofsetting goals for themselves and set the example of how to follow through.
“I wanted my children to see about working toward a goal and accomplishing thatgoal. That it takes discipline and commitment. Sometimes accomplishing your goalmeans doing things that you don’t really want to do, but I wanted them to learnsome life lessons from watching their dad run marathons,” Burroughs said.
Burroughs said that his favorite event was when he celebrated his 60th birthday byracing alongside his son son Jesse in the 2021 Lake Placid Marathon. It was onlyJesse’s second event, but after performing well, he and his father began training inhopes that he could meet the qualifying time for the Boston Marathon.
Last June Jesse completed the Grandma’s Marathon in Duluth, MN with a time of 2hours and 57 minutes which earned him a spot in this year’s event. For Burroughs,though, running has always been more about enjoying the experience andcompleting the race. He has never been overly concerned with the amount of timethat it takes him and said that despite his desire to share the experience with his son,he was unable to obtain a qualifying time.
Instead, he said that he began looking into the option of joininga charity team where a runner doesn’t have to meet the individual qualifications toparticipate. But with a race as iconic as the Boston Marathon, even spots on theseteams is extremely competitive.
“I applied to four charities and I was put on the waitlist of all four of those charities.I was feeling discouraged but I just prayed about it and just heard this little voicesay ‘Keep trying,’” Burroughs said.
For his fifth application Burroughs told his story to the American Red Cross,describing how important it was to him that this be his 50th marathon and that hehave his son beside him to share the experience. He was then contacted by arepresentative of the Red Cross and told that she enjoyed his story and that theywould like to offer the last available spot on the 60 person team to him.
Red Crosser Posthumously Honored for her Crucial Role in Civil Rights History
By Sophia Brackett
On June 18, 2024, the 71st wedding anniversary of Martin Luther King Jr and Coretta Scott King, the couple’s matchmaker, Mary Louise Powell, was finally honored with a headstone. Powell was a trained musician, an educator, and a Red Crosser. Since her death in 1991, Powell laid in an unmarked grave in West Roxbury, Massachusetts. As part of an effort to tell the history of Boston’s role in the civil rights movement, Clennon King, a Georgia-based documentarian, spearheaded the project of finding a donor for Powell’s headstone.
King, unrelated to Martin, has developed a 27-stop walking tour route titled “Boston Addresses that Speak to Martin and Coretta’s Love Story & Legacy” that ends at Powell’s resting place in St. Joseph Cemetery in West Roxbury, where her new epitaph reads “She matched Martin with Coretta. Their love changed the world we knew. Behold His might and power in the little things we do.”
Powell, born Mary Louise Stamper in Atlanta, grew up in Georgia with her two siblings. She received degrees from Spelman College and Atlanta University before leaving the United States to work with the American Red Cross in France during the Second World War. After the war ended, she spent time in Europe pursuing a music career before returning to the US to study at the New England Conservatory of Music in Boston. It was there she became acquainted with King, who was in the process of earning his doctorate at Boston University. In 1952, Powell introduced King to her Conservatory classmate Coretta Scott. The rest, as they say, is history.
Powell’s foresight to connect the couple perhaps made it all possible. “Beyond all of her many accolades, we are here today because she was a good friend,” said Michelle Powell, Powell’s granddaughter, during the dedication ceremony. “Martin and Coretta were really lucky to have such a good friend.”
Powell continued to be an activist and community leader for the remainder of her lifetime. As King and his work with the Civil Rights Movement took him to the South, the two continued written correspondence; she would often send advice and commentary to him about his work. She worked for 20 years as a biology teacher in Boston Public Schools and founded Roxbury’s “World Day,” which aimed to help the homeless and children in the area.
As Powell’s life and legacy were honored, her grandchildren, Michelle and Justin Powell, closed with remarks about continuing their grandmother’s spirit of activism. Michelle closed her speech by saying, “I encourage you all to be deliberate with your words and actions because they matter. My grandmother made the decision to walk the long, hard road of the changemaker. I think that if she were here today, she’d say the best way to make life better, and easier for all of us, is to be the change you want to see.” Justin, who discussed the importance of education, mentioned his 8th-grade daughter's absence at the ceremony because of her enrollment in an accelerated math course, said: “In the spirit of my grandmother, I’m gonna go home … and figure out what causes I can be a part of so that my grandmother can be as proud of me as I am of her.”
Of the many ways a person can volunteer their time, there's an option to directly impact people in a time of crisis and uncertainty. Whether it's a natural disaster like a hurricane, or more commonly an accidental one, like a house fire, the American Red Cross plays a critical role in helping children and adults as they begin to recover from losses. The organization relies primarily on volunteers, but there just aren't enough of them at this time. Deb Duxbury, disaster program manager for the American Red Cross of Northeast Massachusetts, says her current staff of 25 volunteers is barely big enough to cover the 59 communities in Essex County and part of Middlesex County they are responsible for. She said prior to the pandemic a disaster action team would typically arrive at the scene of an incident and begin gathering personal information from displaced residents. But as of March 16, 2020, her volunteers have been doing most of their work by phone, after fire officials gather essential information about those displaced and relay it to the Red Cross. Duxbury said residents displaced by a recent house fire in Haverhill were given money for hotel stays, food and clothing. The Red Cross also helped pay for medical prescriptions that were lost, she said. Follow-up case workers referred the displaced residents to other community-based agencies such as Ruth's House and the Salvation Army, Duxbury said. Her disaster action teams are available around the clock, working in six-hour shifts. "In the month of March, my team responded to 18 fires," she said. "It's taxing on our volunteers, about two-thirds of whom have jobs then come home to their families, to spouses, or to parents, and then sign in for their shift." TRENDING VIDEO One of those volunteers is retired Haverhill High teacher Dave Reed, 70, of Bradford. He joined the organization during fall 2017, about the time Hurricane Maria devastatingly swept across the northeastern Caribbean. Reed is now a member of three different Red Cross teams: The disaster action team led by Deb Duxbury, a recovery casework team and a Mass. Care shelter team, both of which are Red Cross functions. "I'd retired from teaching at Haverhill High for 36 years and the Red Cross was looking for volunteers," he said. "Deb Duxbury conducted some initial training. We also participated in training online." One of his first calls was to an early morning fire in a multi-family building in Lawrence. "Since I'm bilingual, I was able to speak directly to some of our clients," he said. "As a member of a recovery team, I call clients back in 24 to 48 hours to see how they are doing, where they are staying and what other needs they may have." Reed has responded to dozens of fires and other disasters, and helped provide shelter to people displaced by the Merrimack Valley gas explosions in Sept. 2018. "People don't often know where to turn while they are in the middle of a crisis, so we're there to provide some stability and peace of mind," he said. "It feels good to be able to help and I encourage others to get involved as much as they feel comfortable with." After a fire department calls the Red Cross, volunteer "duty officers" gather information about the clients then they call Duxbury's volunteers. "In addition to gathering personal information, we'll ask if they have a place to stay, if they've lost medication and if they would they like to speak to a member of our mental health team," she said. Volunteers might transfer money electronically while they are on the phone with a client. "If they prefer a debit card we'll send a disaster action team member to where they can meet the client," Duxbury said. Her volunteers average about 20 minutes or so on the phone with a client. She said the state manages recovery volunteers as well as duty officers and mental health providers. Her 25 volunteers are split into two teams: Northeast 1 and Northeast 2. Duxbury's first team is half the size it should be — with 20 volunteers instead of the preferred 40. Her Northeast 2 team should have 40, but only has five volunteers. "We've been shorthanded for a long time and COVID-19 brought it down lower, to where it is now," she said. "Pre-COVID we had about 45 volunteers, which is still short of the 80 that we'd like to have." For more information on becoming a Red Cross volunteer, visit online at redcross.org and click on the tab for "Volunteer" or call 800-564-1234.
On March 29, 2023, the Red Cross of Massachusetts honored Sickle Cell warrior Dima Hendricks of Brockton as part of the annual Boston Heroes Breakfast celebration.
Not only does Dima live with chronic pain every day – she has been on the frontlines of the awareness battle.
Dima created the lifestyle brand “Through the Pain” to use her expertise as a therapist and life coach to help other Sickle Cell warriors. In her podcast, she shares her inspirational stories about being a dance instructor, a mom of two boys, pageant queen, patient advocate, author and fundraiser despite the pain brought on by her condition.
“Over the years, I’ve suffered from many complications, including severe chronic pain, stroke, blindness in one eye .. the list goes on,” said Dima in her pilot episode. “When it comes to painful chronic illnesses, there is a lack of awareness, there’s a lack of support, and there’s a lack of consideration to patients and families.”
There is also no cure … but there is an effective treatment. Blood transfusion. And for many patients, blood donations from donors of similar race and ethnic backgrounds, blood is the best way to lower the risk of complications.
Dima encourages says everything she does is borne from a desire to help. If you’d like to give blood in her honor, or in honor of any of the thousands of other Sickle Cell warriors, please visit RedCrossBlood.org
When fast-moving wildfires ignited and swept through Hawaii in August 2023, Rich Byam of Chelmsford was one of hundreds of American Red Crossers who put their lives on hold and raised their hand to help.
Rich is a trained shelter supervisor and experienced Disaster Action Team member as well as a member of the Northeast Massachusetts Mass Care team. In Hawaii, he was assigned to the Red Cross shelter at the Hawaii Convention Center on Honolulu. That’s where Rich met Chris Phillips.
“We have this place that's been keeping a roof over everybody's head so far,” Phillips told Byam. “[We’re] being fed and [we have] showers and clothes, everything that you can really ask for right now in a time like this. I'm already just trying to figure out something for myself now. You know what I mean? [The shelter is] giving me time to kind of focus on other things that I could be doing right now, rather than just on the streets right now.”
Phillips and his friends moved from an apartment on Front Street in Lahaina further out of town to escape the smoke and flames. At night, with the power out in the area, he said the sky was glowing red, so he and his friends went to get a better look at Lahaina from the outskirts of the city.
“We thought, maybe a few buildings are on fire, maybe a few more buildings are on fire,” Phillips said. “But when we got to that lookout point, every single piece of lawn, every house, every tree, every single thing, all the way to the ocean and all the way down was on fire.”
Within the first six months of the Hawaii Wildfires Disaster Relief Operation, the Red Cross had reached an estimated 32,750 people with disaster relief and recovery services; but the effects of climate change means disasters like this are increasing in frequency and intensity. The Red Cross is now launching nearly twice as many relief operations for major disasters than we did a decade ago.
The Red Cross is on the front lines of the climate crisis – and you can help support this lifesaving work in three ways.
Volunteer your time Join us to provide relief and hope when it matters most. Visit redcross.org/volunteertoday to sign up for opportunities right here in Massachusetts. Our most-needed disaster positions include supporting shelters and providing health services.
Consider a financial donation Over the next several years, the Red Cross needs to spend at least $1 billion on its climate crisis work, which encompasses disaster relief, new international programs on climate response and preparedness, and sustainability efforts to minimize its own environmental footprint.
Spread the word Follow us on social media to keep up to date about the Red Cross of Massachusetts and share our stories with your networks. It is the support of informed advocates that make the work of the Red Cross possible.
Like many people, Ron Rodericks didn’t start out with the intention to become a lifelong blood donor.
“I did a couple blood drives in college but wasn’t that serious about it,” Ron admits. “Then regrettably, about 25 years ago, I was in a serious car accident. I needed quite a bit of blood.”
In fact, one of every seven people entering a hospital will need a blood transfusion at some point. Knowing the blood that saved his life came from someone just like him hit home for Ron.
“After that, I got more involved with the Red Cross and learned about the amazing work they were doing and it motivated me to become a regular donor.”
Ron most often makes a Power Red donation, where a special machine is used to allow you to safely donate two units of red blood cells during one donation while returning your plasma and platelets to you.
“I’ve been donating … it’s been about 20, 25 years give or take. I usually come in a couple times a year. Quite frankly, there’s no easier way to help other people. It’s simple, and you make such a big effect.”
But that’s not the only way Ron is making a big effect. In April 2023, he completed the Boston Marathon as one of the runners on Team Red Cross. He fundraised more than $13,000 for the Red Cross mission, which will help the Red Cross respond to all types of emergencies and disasters big and small.
To learn more about Team Red Cross or donate, please visit redcross.org/MA.
Inaugural winner of the 2023 Pie Award
The Pie Award stands as a symbol of appreciation for a Red Cross employee who has been diligently contributing to our mission throughout the past year, often without seeking recognition for their selfless efforts. Just like a pie comprises numerous slices, this award recognizes an individual who plays an indispensable role within our organization, making them an integral piece of the entire team. Their dedication, compassion, and commitment make our mission possible. With our heartfelt, sweet slogan, "You're an important piece of the pie," we celebrate their invaluable impact and extend our gratitude for all that they do.
The inaugural 203 Pie Award recipient is Paula Wilke. Paula is part of our MA Operations Team where she serves as the Business Operations Coordinator. Paula's dedication and tireless work ethic shine as she collaborates with the Regional Chief Operating Officer on budget matters, going the extra mile by devoting her evenings and weekends to accomplish tasks efficiently. She is a true team player who selflessly volunteers her time to assist other departments when they face staffing shortages. Paula demonstrates remarkable initiative by proactively reaching out to her manager to offer her support based on staffing needs. Moreover, her willingness to mentor and train new employees or those in need of a refresher showcases her commitment to fostering a supportive and knowledgeable environment within the organization. Paula's contributions are a testament to her invaluable role and unwavering dedication, making her a vital piece of our Red Cross family.
When the Red Cross got the call from the New Bedford Fire Department to respond to a fire involving 144 units, the eight Red Cross volunteers heading to the scene prepared for the worst. The Red Cross of Massachusetts sends volunteer emergency response teams to almost 700 house fires a year; while most are single family house fires or apartment fires involving up to 50 people, the teams rarely see a disaster of this magnitude.
Mark McLoughlin, Red Cross Volunteer from Fall River, and his wife Rhonda, arrived on the scene around 11pm. Mark described what was going on, "When I got on scene the residents of the building had been evacuated to the parking lot across the street. We handed out dozens of blankets, snacks and water as the night was a bit chilly and the people were understandably in shock."
"At this point, all we could do was wait for the Fire Department to determine the condition of the apartments in the building. A 'non-livable' unit means the resident must find alternate accommodations. And with 144 units in play, we were floating the possibility of opening a shelter. We just didn't know how many people were going to be allowed back into their homes - if at all."
While waiting, Red Cross volunteers worked through the early hours of the morning making sure people had what they needed. An elderly gentleman needed to sit so he rested in the Red Cross emergency vehicle. Several mothers needed diapers for their children. Others just needed reassurance. The Salvation Army showed up to to provide additional food and hot drinks.
After a few hours, it was determined that only ten of the 144 units were unlivable. Families who had been out in the parking lot all night were able to return to their homes. Families of the remaining ten apartments needed help so the Red Cross volunteer trained in providing individual casework set to work to provide assistance so that they would have emergency lodging, food and whatever basic needs (such as clothing or medication) they might need. Red Cross volunteers also coordinated with the New Bedford Police to provide transportation to the affected families to their respective hotels.
Mark and Rhonda McLoughlan got back home about 4am. The next morning, Rhonda was back at work providing additional casework assistance to families that needed.
Said Mark, "Rhonda and I were both aware that there was a tremendous amount of people in need at this fire. To be able to help, to make sure everyone had what they need - this is why both Rhonda and I joined the Red Cross."
Special thanks to all of the volunteers who helped: Shawn Curran, Andrew Enos, Rhonda McLoughlin, Mark McLoughlin, Christopher McNeil, Anthony Lessa, Rachel Keen, Paul Hoy and Ellen Sullivan.
The American Red Cross is working to reduce the incidence of harm by residential fire by 25% by providing home fire education to adults and children and by installing free smoke detectors in homes across the Commonwealth. For more information, to get yours free or to join us in our fight to #endhomefires, visit us here.
How much good can be done as a volunteer in one year? Now ask yourself what you could accomplish in 19 years! June Beckley has made a permanent mark on the Red Cross of Massachusetts, one that will last years past her retirement.
June began her volunteer journey in 2005 after witnessing the destructive power of Hurricane Katrina and what it did to Louisiana, Mississippi and Alabama. Both her and her husband Ron were semi-retired and looking for their next challenge. While Ron went into a technology track, working on communications, networking and computer operations in a disaster environment; June had a successful career helping in multiple aspects of the volunteer experience.
June started as a blood donor ambassador, welcoming blood donors to drives and answering questions about the donation process. She quickly became part of the Northeast MA Chapter, working with the executive director on office operations, events, fundraising and raising awareness about the Red Cross on the North Shore.
She spent much of the last seven years working for Volunteer Services, bringing her knowledge of the organization and needs of volunteers to a leadership position at the Massachusetts Regional office. She served as the Volunteer Partner to the Volunteer Services Officer, planning large scale events like the Red Cross’ support of the Boston Marathon.
Some of her most meaningful work was done on the Deployment Team where she would coordinate with disaster planners at National Headquarters to fill needed positions at large natural disasters, getting to know a core group of Massachusetts volunteers who regularly deployed to national-level disasters.
“June has been the backbone of support for the entire Volunteer Services department,” said Raven Camara, Volunteer Services Officer for the Massachusetts Region. “She has been the other half of my brain all through COVID, the marathon and Sound the Alarm events. She’ll be incredibly missed.”
June retired from Red Cross Volunteer Service on the last day of August 2024, her 19 years spent serving the Red Cross and her fellow volunteers.
Check out a mission moment video from 2016 featuring June and her husband Ron Beckley.
Angelina Raneo Chilaka likes getting involved and helping others in her community, especially with educational and health issues because she is a retired health teacher. “I grew up that way," she said. "My family’s rule was you help other people.” And help she has — as a teacher, a Red Cross instructor, a member of the Harwich Council on Aging, a board member of Outer Cape Health Services, a member of the Martin Luther King Jr. Action Team, and as the producer of the Cape Verdean Heritage Oral History Project.
Larry Ballantine, president of Outer Cape Health Services board of directors, said Chilaka’s involvement in the schools and many community activities, and particularly her connection to the Cape Verdean community, were reasons she was asked to be on the board two years ago. “She knows everybody in town,” he said, adding that when he took her on a tour of the Outer Cape facilities, “I felt I was in the presence of a rock star,” because everyone wanted to stop and talk to her."
As a Boston firefighter who is descended from a line of other Boston firefighters, Daniel Loring knows all too well how quickly life can change in a moment – but he didn’t expect that change to come while he was off duty.
In July 2022, Danny was home feeding his toddler and watching Bluey when he noticed smoke coming from the condo above his own.
After making sure his wife and son were able to get out safely, Danny ran into the back yard and called to his upstairs neighbors. They were still inside the burning building. He stood under their window while the mother handed out her 18-month-old child. Then, Danny helped the mom jump to safety.
“In that moment, thinking as a father and as a firefighter, I think instincts just kicked in.” Danny said. “I did what I think anyone would do, if someone was screaming out a window, to go and help.”
Thanks to Danny’s quick action, there were no serious injuries from the fire. The Red Cross was able to provide financial assistance, casework and mental health support to four people impacted by the fire, including two under the age of 18.
“The help from neighbors and the Red Cross was phenomenal,” Danny said. “They obviously had our back, as well as people that I hadn’t talked to in years who were calling and texting to make sure we were OK.”
One day in the late 1990s, Tangley Lloyd was listening to the radio while on vacation on Cape Cod. A Red Cross volunteer working in disaster relief was being interviewed. Part-way through the interview, the Red Cross volunteer’s beeper went off and almost before the segment was over, he was on a plane heading to the disaster site. Tangley thought herself, “This is great! This is what I want to do!”
Enthusiastic volunteer
After Tangley returned home, she signed up to volunteer. As a licensed therapist and social worker, her mental health background proved an excellent fit for the Red Cross. As a Disaster Mental Health volunteer, Tangley’s mission is to be supportive to clients. She and her team help them “get back up and running,” restoring them to their level of pre-disaster functioning, offering plenty of community resources as needed and available.
Superior service
Tangley’s first assignment was in 1998, helping out in Oklahoma after it was ravaged by their largest-ever tornado. This experience was very special to Tangley because she met Red Cross volunteers from all over the country. Some even came in wheelchairs and crutches, yet everyone had a job to do (e.g., computer work) and were a huge asset to the relief effort.
“I was there for two weeks and loved every minute of it. It opened my world to see the generosity of the American people. I see these massive group efforts at every disaster, big and small. People give above and beyond what they can. It’s amazing.”
Over Labor Day 2016, Tangley went to Baton Rouge as part of an Integrated Condolence Care Team. Many people had moved to Baton Rouge from Katrina after they had lost everything, including loved ones. “I listened to someone for 2 ½ hours who’d lost her grandma. It was hard but we were the best of the best, and I’m proud to be a part of the Red Cross.”
Special meaning
Supporting the Red Cross has special meaning for Tangley. Her father, who she never knew, was killed over Guam in World War II during a special Navy mission in June 1944, and his body was never found. Also, Tangley’s uncle served as a pilot in Korea, who became missing in action in 1952.
Tangley recently attended a Red Cross “Service to the Armed Forces” event: the inauguration of a memorial statue at the Massachusetts National Cemetery in Bourne. This emotional experience made her feel that “things had come full circle” with her family’s sacrifices, adding that, “My life is now moving toward getting more involved with the Red Cross.”
The Department of Defense (DOD) contacts the families of MIA, POW, and KIA soldiers. Tangley also attended a local meeting with her daughter for MIA families. This, too, was emotional for Tangley. “It was the first time I’d really talked about this with those who’d experienced the same thing.”
At the meeting, experts explained how in searching for bodies they look for bones and matching DNA samples. Tangley learned that reconnaissance missions in Guam recover approximately one person per year, and that a rice paddy farmer had seen her father’s plane go down in low tide, with only fuselage showing, so there was no chance for survivors.
“The DOD has done such an incredible service. I never knew there was a vehicle for this. The people are amazing; everyone is very respectful and appreciative. And they’re apolitical, which is fantastic.”
Labor of love
In addition to providing relief to disaster victims, Tangley supports Red Cross staff. Many volunteers become tired, especially if they’ve just come from another disaster in another state.
“I love volunteering with the Red Cross, and plan to be a part of it as long as I can. As long as I can still hear, which is key as a mental health professional, I know I’ll be able to help people. It’s very rewarding, and close to my heart. The Red Cross means a lot to me, and there’s a place for everybody.”
Ken Boyajian began volunteering with the American Red Cross in November 2018. A recent retiree, Ken was looking to stay busy in retirement, as well as working in his local community. Remembering the recent gas explosions in Lawrence, Ken knew helping with the Sound the Alarm campaign would help families be ready in the event of another local disaster.
Question - What region were you volunteering for the Sound the Alarm campaign?
Answer - Lawrence, Andover, and North Andover Massachusetts.
Q - Was this After the gas explosion disaster?
A - Yes, the gas explosion was a year before, last September.
Q - What is your background?
A - I am retired, I retired last July and joined the Red Cross in November
Q - Are you a member of the Disaster Action Team?
A - Yes, it is a team of first responders with the Red Cross, responding to a disaster scene in your local area. You volunteer by registering online and committing 4-to-6 hours, several times per month. In case of a disaster, these team members respond by providing comfort and necessary resources, like finding a hotel, food, clothes - anything to help the victims of the catastrophe until they can recover.
Q - Are most disasters fire related?
A - Yes, most of the tragedies in the area are fires, but in other parts of the U.S., such as the Midwest and Southern States, there are hurricanes, tornadoes, and other major national or regional disasters. I am in the mailing list of those too. They mainly occur in June, July, and August. I help in setting up shelters for the victims, for two weeks at a time.
Q - Is there anything that surprised you, or you unexpectedly encountered during the Sound the Alarm smoke detector installations?
A - Yes, I thought you had to be an electrician to do so, but I learned they were battery powered and not connected to electrical wires. So, you don’t have to be an electrician to do the installations, and it was an easy activity.
Q - What was your assessment of smoke detectors in homes, are there many homes without them?
A - In most instances, the smoke detectors are old and therefore malfunctioning or not working at all. Smoke detectors have a 10-year life span, and therefore, people quickly forget about them. We were, thus, going in and checking if the ones installed are functioning. It was beneficial to many that needed new units. People were very appreciative of the campaign.
Q - What challenges did you encounter doing the installations?
A - It was an easy straight forward process. We were well prepared beforehand, and the campaign was professionally managed
Q - Why do you volunteer?
A - Two reasons: keeps me busy, and I love helping other people. I have made many friends from the Red Cross, and our efforts and contributions are well appreciated. Sound the Alarm was an excellent service that hopefully will prevent significant disasters and unnecessary deaths from fires. I applaud the Red Cross for this service, and I am happy to help.
Just before 5 p.m. on a cold Monday night, the Red Cross received a call to respond to a house fire on Sheridan Street in Fitchburg. Steven Oskirko, Owen Mangan responded with me to the fire scene where we saw that the entire third floor of an apartment building was burned out. The two floors below were completely flooded from the hoses of the Fitchburg Fire Department. Firefighters had brought the fire under control before it severely damaged any surrounding buildings, and placed all 20 residents, wrapped in blankets, inside a warming bus just away from the building.
Our Disaster Action Team (DAT) did its evaluation of the scene and we planned out how to best help the four families affected by the fire. We opened the Emergency Response Vehicle (ERV) and brought water and snacks to the families, trying to provide some comfort to them inside the bus, out of the cold night where overnight temperatures hovered around 16 degrees.
The look on all their faces was plain shock. While everyone was thankful for making it safely out of the building, a few residents were visibly upset. It’s a look DAT volunteers see across the United States.
While I was speaking with a few residents, a young girl came over to me with a questioning look. She looked up and asked if I was going to help her ‘big family?’ I told her, ‘Yes, we were going to help,’ and I would see that she and her family would have a place to sleep tonight. She smiled and went on to tell me she smelled something weird before she heard the smoke alarms, and alerted her father who was sleeping in the next room. Her family lived on the third floor, the floor completely destroyed in the fire. As other caseworkers assisted her family, I went and found one of the small stuffed teddy bears we carry in the ERV. With a smile she gladly accepted the bear and told me thank you.
Luckily, the building’s smoke alarms sounded the alert and all the residents were able to make it out of the building safely with their pets. As it is in so many cases, they were only able to make it out with what they were wearing.
A resident said to me last night, ‘I never thought this would happen to me.’ So many fires everyday around Massachusetts and we still don’t believe it will impact us, we never think that the home affected will be ours.
I can’t say thanks enough to the Fitchburg Fire Department. They do a wonderful job taking care of those affected until the Red Cross arrives.
While recovery is difficult and personal items can be replaced, the building smoke alarms worked wonderfully. Hands down, those smoke alarms saved lives that night.
There are common threads Red Cross disaster volunteers see every day at home fires. The smell of a home fire is generally described as that of a campfire, and it’s the first sensation every new disaster volunteer experiences. Then there’s the sound of controlled chaos as firefighters, police, residents and bystanders crowd into what was a quiet street just hours before. Fire trucks, police cars, yellow tape strung from fences to porch railings, flashing lights, TV cameras; home fires are quite literally an assault on the senses.
Paws of hope - A Massachusetts State Police officer holds a cat who miraculously lived through a home fire in Lawrence.
However, the most common scene that sticks with me at a home fire is the look of complete shock on the faces of those most affected by a home fire - people who in an instant have lost their home and often their sense of safety and security.
In late November, a fire ravaged a multi-family home in Lawrence at around noon. Several families spilled out onto the cold and rain-soaked streets to escape the flames, taking shelter in a local Disabled American Veterans (DAV) meeting hall. The fire consumed the three-story building along with pretty much everything in it. Residents lost everything, fleeing the flames with literally the clothes on their backs, and in several instances, without shoes or coats. One person ended up in the emergency room after suffering a seizure, but largely everyone escaped unharmed, at least physically. Red Cross volunteers were there to assist those affected by the fire and help them with the first steps in recovery.
If you can find a bright moment among all the loss, and believe me, most look for that moment; it was a lost pet that was thought to be taken by the devastation.
As Lawrence firefighters and the Massachusetts State Fire Marshalls began to gain access to the structure after the smoke had cleared, a resident asked a fireman if they had come across a cat anywhere near the fire. The fireman passed along a few comforting words, saying most pets naturally find their way out or find a safe spot to hide out in.
Being a relative rookie to home fire response, I thought these were merely comforting words meant to distract from an already horrible situation. I for one could not imagine what it would be like to “ride the fire out” (as the fireman had put it) as a cat inside a burning building. Needless to say, I had little hope for the owner and assumed it was another terrible aspect of how fires devastate a person’s life.
Hours went by as Red Cross disaster team members spoke with residents, helped them find hotel rooms and gave out debit cards loaded with the financial assistance the Red Cross provides. Dinner was brought in for everyone, final conversations were had and those affected slowly started those first steps in moving forward from what was likely the worst day of their lives.
One person stayed longest, and before she left she made sure we had her cell phone number in case the fire inspectors found her missing cat. As she walked out the door, I knew I would do the same. I would be filled with the same worry over a pet, even after a great loss.
I learned two final things that night in Lawrence; that we seem to have everything in the back of a disaster vehicle and that it’s okay to hold out hope in tragedy. Eight hours after the fire started, a Massachusetts State Policeman walked into the DAV building. In his arms was a medium sized grey and white cat, a little soggy from the day, but who did indeed ride that fire out. Mathew Georges-Coker, a seasoned Red Cross volunteer, miraculously brought in a collapsible, cardboard pet carrier from the back of the disaster truck and neatly tucked the cat inside, where he waited until his owner picked him up.
I work in the Communications Department with the Red Cross, helping tell the story of our volunteers and the good they do in local Massachusetts’ communities. The fire scenes I’ve been to never leave me. When I go back to take photographs of the remaining burned out structures, it’s sobering to imagine the lives and the living that went on inside. I can see through doors that no longer close, into kitchens and living rooms filled with singed and soaked furniture that made a house a home. Small possessions – teddy bears, photo albums and kitchen utensils - are still there, but they are either burned, muddied or trampled by the firefighters working to save the building. These possessions can never be replaced, and that’s the real tragedy I see on the faces of people in shelters or the back of an Emergency Response Vehicle, people in their first hours of starting over, taking those first steps.
I’m glad the Red Cross is there to provide the first steps for the faces I see. I’m glad there are dedicated volunteers like Lisa, Bob, Mathew and Justin; who dedicate themselves and donate their time to help others. Most of all I’m glad I have the chance to work for an organization that is dedicated to humanitarian service to those faces in need.
Noah Kreatz has been named 2023 Communications Volunteer of the year for the Massachusetts region.
Noah began his Red Cross journey with the Disaster Cycle Services team, responding to home fires and working toward becoming a DAT member. Volunteers Glenn Brack and Peter Schubert alerted the Communications Department about Noah and how he might be a good fit for the Communications Team.
That was a huge understatement.
Noah jumped into action with the team -- photographing and storytelling at the Boston Marathon, bringing youth and enthusiasm to a rain-soaked day in Copley Square. He has gone on to photograph many DAT responses across the Greater Boston area, as well as photographing our Sound the Alarm events in Boston and New Bedford.
“I have a deep sense of purpose to serve,” Noah said. “I was an orphan in Korea with little to no prospects, but this country gave me everything - a loving family, friends, and a chance at happiness. I just want to help as many people as possible and to let others know that although life is hard, it's worth it.”
The family of New Bedford businessman Peter Muise is hosting a Red Cross blood drive in his memory on August 1, 2022.
Peter was diagnosed with Acute Lymphocytic Leukemia in March of 2018. Regular blood and platelet transfusions were key to his treatment right up until the end of his life. After receiving a stem cell transplant at Brigham and Women’s hospital in Boston, Peter received blood and platelet transfusions twice a week for more than 12 weeks. His family says those transfusions gave him the power to keep fighting; they teamed up with the Red Cross on this blood drive to make sure lifesaving products are always on the shelves for others in Peter’s situation.
Even while he was battling cancer, Peter Muise embraced the humanitarian spirit of the Red Cross as a tireless advocate for those in need. He volunteered his time to the greater New Bedford community working on issues of homelessness, poverty and food insecurity and was a founding member of the nonprofit Rise Up For Homes.
If you would like to give blood, please make an appointment at RedCrossBlood.org, through our free Blood Donor app, or by calling 1-800-RED-CROSS.
When she moved to the Cape in 2003, Susan Baur was looking for a hobby – not a life’s work. She took up pond swimming in Chatham and was immediately humbled by the vast ecosystem just below the water, including native turtles that would swim right over her arms.
But the more she swam, the more Susan also noticed the growing debris field along the bottom of her favorite ponds. Susan grabbed a few friends and a kayak, and got to work, diving to the bottom and bringing up as much trash as they could fit. They called themselves the Old Ladies Against Underwater Garbage – and it wasn’t long before they had a devoted following, all over the Cape. It’s this work that led to Susan’s nomination as the inaugural Red Cross Climate Resilience Hero.
“At first, of course, we were focused on the garbage: spent fireworks, car batteries, anything Styrofoam that has sunk to the bottom,” Susan remembers. “But then we began to notice the people we were bringing the garbage back to. We’d come back excited, relieved, happy, exhausted, cold. And we’re just pumping joy. I mean, we’re just so alive. People wanted what we had. We were gathering garbage, but we were spreading vitality.”
Susan believes that joy and vitality is the key ingredient to inspire the change that’s needed in the midst of the climate crisis. It’s a vitality shared by the hundreds of Massachusetts Red Cross volunteers who raise their hand over and over to deploy to natural disasters all over the country.
“Every time I deploy, I brace myself for the full spectrum of emotions,” said Kelly Isenor, a Red Crosser from Boston whose recent national deployments include Hurricane Ian, Hurricane Ida and the Vermont floods of 2023. “There is so much devastation, but also so much hope when someone wearing that red vest shows up. They know the Red Cross has been at the front lines for decades and that help is here.”
The effects of climate change mean those disasters are increasing in frequency and intensity. The Red Cross is now launching nearly twice as many relief operations for major disasters than we did a decade ago. You can join this important work by visiting redcross.org/volunteertoday.
“People are starving for what we’ve got,” Susan explains. “They’re starving for this joy, and we didn’t even know we had it until we had it.”
Spread the word Follow us on social media to keep up to date about the Red Cross of Massachusetts and share our stories with your networks. It is the support of informed advocates that make the work of the Red Cross possible.
Provincetown businessman Steven Latasa-Nicks has been trained in CPR and First Aid for as long as he can remember. But it was during his freshman year of college he took his skillset to the next level.
“I was working as a dispatcher for the campus police and they needed someone to train the department in CPR.”
Training up as an instructor was something Steven was happy to do. But it wasn’t until he and his husband opened their restaurant Strangers & Saints in 2016 that he realized his training set him apart from many people.
“You just don’t think about the number of emergencies you might encounter in the restaurant business,” he said, citing everything from kitchen to choking hazards to other customer medical emergencies.
Steven worked out a deal with Provincetown’s local health department; if they would budget to purchase the necessary training supplies, Steven would re-train as an instructor and teach classes on his own dime.
His involvement with Training Services led Steven to other Red Cross lines of service – most notably Disaster Cycle Services. Soon, he was leading DAT responses and preparedness trainings around the Outer Cape.
Steven secured Red Cross vehicles to participate in the 2019 Provincetown Carnival parade. He says, while the vast majority of the spectators he encountered were grateful to see the Red Cross logo, every so often he would hear a chant of “You don’t belong here!”
While Steven understands some members of the LGBTQIA+ community are frustrated with the FDA’s policy deferring some men who have had sex with other men from donating blood – he says that policy does not represent what the Red Cross truly stands for.
“In all the Red Cross responses I have been part of, one thing that comes through is that members of the family unit receive the same support no matter what the family looks like, with no bias. That support is baked in to all our trainings, too. Photos of same sex families feature prominently, and all volunteers are instructed not to consider race, gender, sexuality, religion, legal status or anything else other than the need that is there to be met.”
And, Steven says, the best way to ensure those needs are always met – and that the Red Cross continues to evolve along with the communities it serves – is to build from within.
“The more LGBTQIA+ volunteers the Red Cross recruits, the more inclusive our services become.”
If you would like to learn more about volunteering for the Red Cross of Massachusetts, please visit redcross.org/volunteertoday or email MAVolunteers@redcross.org
Steven Latasa-Nicks has been a Red Cross volunteer since 1984. In addition to his work as a CPR/First Aid instructor and Disaster Cycle Services first responder, he and his husband own Strangers & Saints, a restaurant located on Commercial Street in the East End of Provincetown.
When a life is spent serving and protecting your fellow citizens, retirement can leave a void that was once filled up with the simple idea of helping people.
After a 25-year career as a Massachusetts State trooper, Keith McAuliffe was finally home to shovel snow instead of out patrolling slippery roads across the state. When hurricanes stormed into coastal cities across the Northeast, he no longer had to answer the call for volunteers to deploy for weeks away from home.
It didn’t take long for Keith to realize helping people wasn’t just part of his job, it was his true self.
“I always looked at my law enforcement career as more helping people, and the Red Cross gave me a way to continue that on a local level. It’s exactly what I was looking for,” said Keith.
With his new-found free time, Keith signed up as a volunteer with the Mass Bay Chapter of the American Red Cross. As Keith worked his way through the different trainings required to become a member of a Disaster Action Team (DAT), he started to gain a better understanding of Red Cross mission and the different activities designed to achieve that mission.
“I always thought of the Red Cross as blood donation and big disasters around the country and around the world,” said Keith. Having just retired from a position that had him often away from home in the worst conditions, he wasn’t looking to go all over the country on deployments. “I was surprised when I started going to the trainings and they talked about the local stuff they do.”
Keith began responding to home fires as part of a Boston Metro DAT team, finding that staying local and helping his neighbors piqued his interest. “This is what I’m looking for. It’ll keep me busy and I can continue helping people, and do it on my terms, on my time without being overwhelmed with it every day,” said Keith. He later added, “Once you get into the work, you want to do it every day.”
It’s been nearly three years since Keith joined the American Red Cross. Now he works primarily behind the scenes, updating documentation and building and distributing the Disaster Morning Report. He works with Red Cross paid staff to make sure home fire response documentation is entered correctly, ensuring the smooth delivery of services to those affected by local disasters such as home fires.
Keith also takes pride in training new volunteers, helping them understand how they fit into the Red Cross and can achieve fulfillment from their work.
“The feeling you get when you’re out helping people who are at one of the lowest points in their lives, that feeling of good that you get makes your feel better as a volunteer. Knowing that you’re helping people who are at the point of taking those first steps after a home fire, it renews the good feeling you get as a volunteer.”
Keith knows everyone comes to the Red Cross for his/her own reasons. But the humanitarian spirit lives within every mission of the Red Cross, and it’s that spirit that draws in so many volunteers who are there, night and day, to bring comfort to those in need.
Every volunteer is drawn to an organization for a different reason. However, it is the desire to help their fellow humans that binds Red Cross volunteers together around the world.
Eduardo Sagarnaga came to the Red Cross about four years ago. He, like many other Metro area volunteers, felt compelled to help their fellow citizens in the Boston area after the 2013 Boston Marathon bombing.
When the American Red Cross announced a new program in 2014, aimed at reducing the number of people in the United States killed in home fires, Eduardo was one of first volunteers to engage in the Metro area. Eduardo worked to adapt the program’s materials for use in Spanish-speaking neighborhoods, first focusing on Chelsea.
Eduardo continues as member of the Metro area’s Disaster Action Team, responding to home fires around Boston and other outlying communities.
Eduardo now splits his DAT volunteering time with International Services, working with coordinators in Cambridge as well as Washington D.C., to help reunited families through the Reconnecting Family Links program.
“We have a liaison with the International Red Cross, and we’re helping people find members of their family who have gone missing,” said Eduardo. Currently he’s working with a Guatemalan family who has a son who tried to immigrate to the United States and who hasn’t been heard from since 2008.
“It’s a tough job because it’s hard to find people who have gone missing,” said Eduardo, who knows sometimes even bad news can give closure to families in search of hope. “Sometimes we are successful, sometimes not, but we keep on doing what we do to help these people going through difficult times.”
Armed conflict, international disasters and migration leave millions of people around the globe in urgent need of humanitarian assistance every year. In turn, violence, natural disaster, forced migration or other humanitarian emergency can cause families to be scattered to places unknown. Through its worldwide network of volunteers, the International Red Cross and Red Crescent helps find out what happened to the sister who disappeared after boarding a boat in Viet Nam, the wife whose husband was presumed dead in Uganda, or the American family of a Pole whose father fled to the U.S. during WWII.
Eduardo's role in providing this free and confidential "tracing service" is invaluable. His volunteer work gives hope to families looking for loved ones and supports Massachusetts residents affected by local disasters. By volunteering with Disaster Services and International Services, Eduardo makes a difference here and abroad.
Sharon Curry speaks with CBS Boston reporter Kate Merrill in April of 2021. View CBS Boston’s story here.
At a past time in my life, I needed help to provide for my three sons. I was told about the American Red Cross Boston Food Pantry, and how they helped families in need of assistance. With tears in my eyes, I visited the Food Pantry, telling them my story of how I didn’t have any food for my family during the holidays. I was so overwhelmed with all the support that they gave to me. I cried all the way home (happy tears!) knowing that someone cared to help put food on my table for the holidays.
I said to myself ‘I have to help the American Red Cross because they made a way for me and my family.’ I joined the Food Pantry as a volunteer for many years nonstop until I was hired to work and help service the families in need of food assistance.
What keeps me going?
I have many purposes in life that I found over the years of working at the American Red Cross Boston Food Pantry. As I help families with their needs, I still see myself in every last one of them – mothers, grandmothers, fathers, aunts, sister, brothers, and children. If I can help one person, like American Red Cross helps millions, my purpose is fulfilled.
My perspective on the work I do comes from my mother, as I grew up in a family of nine. She has always told me her stories of her life and how she had to provide for her family. She explained that times were very hard for her, but she never gave up. The will is to make a difference in the world.
Since the spread of COVID 19, disaster response has been different within the American Red Cross. Responders aren’t able to talk to clients face to face, as social distancing keeps people six feet apart at all times. Pivoting to comply with COVID 19 practices, Bonnie Norton’s sleeves are rolled up, her heart is open, and she is all in, just as her email signature says! Six years and 11 deployments since a former Red Crosser named Larry S. introduced her to Red Cross, Bonnie’s energy, kindness and compassion remains apparent to all.
Sleeves Up
Bonnie’s sleeves have been rolled up as a caseworker and recovery lead, and more so even now as she has assumed the new responsibility of actively engaging volunteers and regional partners within the Northeastern MA territory. Once at a multi-level apartment fire in Reading, she helped residents by reassuring them that all would be okay, and their cats would get out safely. In this single incident she wore two hats at the scene--one as a responder and one as a caseworker.
A couple of days later at a Multi-Agency Resource Center event, this same family instantly recognized her. These clients were very grateful for Bonnie, and she was grateful that both the clients and their cats survived!
Community members also might remember Bonnie from teaching Preparedness in schools using ‘The Pillowcase Project’ and ‘Prepare with Pedro’. She fondly remembers getting inspired by the responses she would hear from children. “They are like sponges in that they instantly absorb the information given to them.”
Heart Open
Bonnie’s heart is open, whether it's for those she helps or for those who help her. Coming from a large traditional family, where she didn’t have a lot, she looked to her mother who helped her neighbor who had six children. It was this early development of Bonnie’s caring attitude towards others that led her to become a stand out Red Cross volunteer.
The humanity and impartiality that Bonnie provides clients fits in with the Red Cross mission. “I've been able to talk to the same clients that I service the night before and the level of trust that builds from this single interaction has been impactful for not only me but also for them, and I like that part a lot.”
When on a Red Cross mission, Bonnie remembers taking a break and coming back to a note left on the windshield of the car saying, “Thank you for your service.”
All In
Since COVID 19, the in-person service the Red Cross provides has changed temporarily, and with Bonnie also taking the lead, she and her team has had to adjust their delivery method. “We're trying our best to give them that same compassionate service that we normally would, but sometimes it's a little more difficult doing virtual because we’re unable to gauge the other person ... [their body language -- sense of nervousness and helplessness].”
For whatever role she takes on, Bonnie prepares for that role ahead of time whether it’s documenting the names of the people who would be involved or reading up on the mission. “Being prepared to fly” is her personal preparation motto. Her attentiveness and her caring and encouraging messages to volunteers has equipped her well in this new role where she is communicating regularly between Emergency Managers and other Red Crossers, and is feeling more and more confident in this role each day. Bonnie is very thankful for those around her, whether a volunteer or employee, and maintains that it’s all a team effort when getting things done. Bonnie’s suggestion to anyone that joins The Red Cross is to stay committed to the mission, don't do anything you're uncomfortable with, and rely on your peers and supervisors as they would have your best interests at heart.
Red Cross volunteer Heather Shampine, Senior Project Manager of Emergency Planning with National Grid, spent two weeks in Texas responding to the aftermath of Hurricane Harvey. Heather wrote a two-part blog entry for the American Red Cross describing what it’s like to respond to a massive disaster, how she made new friends from across the Red Cross, and what it’s like to experience life-changing events while helping people profoundly affected by the flood waters brought by Hurricane Harvey.
September 15, 2017:
As I penned the story of the first half of my Houston experience, I was working at the George R. Brown Convention Center, set up as a then 2,000-bed shelter. About midway through my Texas deployment, after emailing a few leads to inquire if they needed additional help in other areas, I was able to move into the damage assessment role. This task required us to deploy in 2 or 3-person teams from the Red Cross HQ in Houston out to the various affected outlying communities to assess the degree of damage the flooding had done to homes. This provided the first real, up-close view of the devastating effects of Harvey. I was immediately overwhelmed at the sight of street upon street lined with piles of debris. The entire contents of homes – beds, clothes, stuffed animals, furniture, photos, carpets, and heirlooms- were laid out for a huge dump truck and claw to pick up. Unfortunately, the debris had a very distinct odor much like the city dump or a trash truck. That smell was everywhere. It was very sad to see people who were already very impoverished who had so little to begin with, who had now lost everything, not knowing what they would do next. On the other end, I also saw a neighborhood of homes that were new, large, and likely very expensive, all destroyed. There were people who opined they were “not so bad off as they had the money” to recover. One couple we encountered proved that assumption to be so very untrue. They had just bought their three-year-old house and had used their life savings to do so. The husband, nearly in tears, reminisced about how happy they were in their home, that at Christmas time it would still be in shambles. They were heartbroken. Hugs were given that day.
In as much as the scenes I encountered neighborhood after neighbored were sad, as I had at the shelter, I saw many examples of the resiliency and the fantastic attitude the people of Houston and Eastern Texas had. It blew me away and recharged me over and over again. So many people just refused to be down, said they’d get through it somehow, and many leaned on their faith to get them by and move them forward.
Just before I left Houston to come back home (and I was very homesick by then!) I bought a coffee cup and magnet at the airport to remember Houston by. But, what I will always remember and what will stick with me, is the incredible spirit of the people I met - that of my fellow Red Cross volunteers, but mostly of the courageous, kind, and tough people that Harvey just couldn’t keep down.
Do you have a great Red Cross experience to share? Has the Red Cross impacted your life as a client, volunteer or through one of our training programs? If so, we want to hear from you!
