Written by Anagha Iyer, American Red Cross Public Affairs
Katherine Morales understands the power of connection. As a volunteer from the Greater Miami and The Keys Chapter of the American Red Cross, she reflects on her journey—arriving in the United States from Colombia, unable to speak English. “It was like sitting in a classroom and not understanding anything,” she recalls. It brought [tears] to my eyes.” The language barrier she struggled with as a child instilled in her a unique empathy for those who feel isolated and unheard in similar situations.
Those early experiences inspire Katherine’s volunteer work with the Red Cross, where she emphasizes the need to engage with the Spanish-speaking community in South Florida.
One of her most memorable experiences was teaching hands-only CPR classes entirely in Spanish. Katherine was originally expecting to teach in English but had to completely switch gears when placed in a room filled with Spanish speakers. “It was intimidating,” she admits, “but I wouldn’t deny people the right to learn lifesaving skills.” That day, she educated over 80 families, equipping them with the knowledge necessary to potentially save lives. For Katherine, the lesson was impactful because it made these families feel included and allowed her to connect with her community.
Katherine’s philanthropic journey started in high school and continued throughout college where she volunteered at local hospitals. After moving back to Miami, she wanted to make a difference at home and help during times of disaster, so she joined the Disaster Action Team at her local Red Cross chapter.
The Disaster Action Team is a group of specially trained volunteers who respond to local emergencies, like home fires. Katherine’s bilingual skills are crucial when helping a family impacted by a fire, but her cultural knowledge makes her work even more meaningful.
“Some people are hesitant to open up because they fear repercussions,” she explains, as some vulnerable communities are often reluctant to seek help after a disaster. Katherine continues, “I put myself in their shoes and reassure them that we’re here to [provide] support, no questions asked.” This approach has made an incredible impact, earning the trust of many who might hesitate to seek assistance.
Additionally, Katherine is a Pillowcase Project instructor, where she teaches children essential emergency preparedness skills. Working with kids, she finds new ways to engage and make complex topics simple like adapting her approach to fit the youthful energy of her audience. “It’s trial and error, but seeing children grasp these important concepts and ask questions is incredibly fulfilling,” she says.
Katherine’s story is a valuable testament to how cultural differences can mold a compassionate, caring young leader. “I think faster in English now,” she shares, “but my heart never left the Spanish-speaking community.” Through every fire call, every CPR class, and every conversation in Spanish, Katherine builds trust and fosters a sense of belonging within her community.
This holiday season, give the gift of time and join the mission. Sign up to be a Red Cross volunteer like Katherine. Visit redcross.org/SFLvolunteer to get involved today.