Nancy Orlando embodies the spirit of a lifelong volunteer. For her, giving back isn't just an activity; it's woven into the fabric of who she is. This passion for service took root in her childhood, watching her parents actively engage in their community through PTA events and thoughtful gestures like donating baked goods. These early experiences illuminated the profound impact of even small acts of kindness. As a student, Nancy eagerly sought opportunities to contribute, from directing a school play to participating in collections for UNICEF and Toys for Tots. This ingrained sense of service seamlessly transitioned into her adult life, where she consistently dedicated her time to causes close to her heart. 

The events of 9/11 spurred Nancy to take action within her workplace, where she spearheaded a volunteer group that organized blood drives, assembled care packages for troops, and coordinated fundraisers for various charities. When the isolation of the pandemic left her longing for those connections, it was a natural progression for her to find a new avenue for service with the American Red Cross as a Blood Donor Ambassador. "Volunteering just seems like a big part of my heart and who I am," Nancy explains. "It's truly meaningful when you help others! While you may have helped with no expectations of a return, it's interesting that it ends up helping you too—with good feelings!" 

Since joining the Red Cross in June 2023, Nancy has already dedicated over 300 hours to this role. Her work as a Blood Donor Ambassador goes beyond a simple title; it's a chance to cultivate a welcoming and positive atmosphere for donors. Whether she's offering reassurance to first-time donors or celebrating the milestones of long-time contributors, Nancy infuses every shift with warmth and genuine enthusiasm. "Each drive has a different tempo depending on the location, donors, and staff," she observes. "But the best part is connecting with people—donors, staff, and host site organizers. I love making donors laugh, sharing funny stories from past drives, and ensuring they feel appreciated." 

One of the most profound aspects of her volunteer work is participating in blood drives organized in honor or memory of loved ones. Engaging with the families, hearing their stories, and understanding their motivations deeply reinforces the significance of her service. "It's an honor to express my condolences and acknowledge the incredible reasons behind their decision to host a drive." 

Nancy finds particular fulfillment in volunteering at high school blood drives. "Being a small part of a student's first donation experience is amazing," she shares. "I try to help them have fun and make it a positive experience, so maybe they’ll become lifelong donors." Teamwork is integral to Nancy's volunteer efforts. She collaborates closely with Red Cross staff and fellow volunteers, ensuring the smooth operation of each drive through open and consistent communication. "I always check in with the charge to understand the flow of the drive and keep donors informed if there are any schedule delays. A smile, appreciation, and transparency go a long way." 

Nancy is continually inspired by the generosity of blood donors and the unwavering dedication of the Red Cross staff. "I’m always surprised and touched when donors thank me for volunteering," she says. "And I’m truly honored to work alongside staff who dedicate their lives to service. They are some of the finest, most caring people on the planet!" 

Her commitment to raising awareness about the critical need for blood donation is resolute. Learning that only a small percentage of the population donates blood has fueled her determination to make a difference. "We must be the change we wish to see in the world," she reflects. "We rise by lifting others, and together, we can make a meaningful difference." 

Beyond her vital work with the Red Cross, Nancy also contributes her time and expertise to the Alumni Society Board for Penn State Great Valley, where she earned her Master of Leadership Development. She finds both roles deeply fulfilling and purposeful. "While these service roles are about giving back, I am grateful to be involved—they add meaning to my life. 

"For anyone contemplating volunteering, Nancy offers a simple yet powerful piece of advice: "Give it a try. You might find it meaningful and rewarding on so many levels." 

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- Written by Maura Wynne