Written by Tiffany Gonzalez, Public Affairs Team
When disaster strikes, the quiet heroes behind the scenes make all the difference. At the American Red Cross of South Florida, our Shelter Heroes campaign calls on everyday people to step up and serve their communities in times of crisis.
These volunteers are the heartbeat of relief efforts; managing dormitories, welcoming guests, coordinating meals, and offering comfort when it’s needed most. With just a few hours of training, anyone can help turn uncertainty into safety and compassion into action.
Why volunteer? Because your time becomes someone else’s safety net. Because you can be the friendly face in the hardest moment of someone’s life. Because when the world feels heavy, your presence reminds others that they’re not alone.
To learn more about how to get involved and sign up for shelter volunteer training, visit redcross.org.
Below, we’re highlighting incredible local Shelter Heroes right here in South Florida. Volunteers who embody the Red Cross mission every day. Their stories and photos remind us that heroism doesn’t always wear a cape — sometimes, it wears a Red Cross vest.
Suzy Rodriguez
Greater Miami and The Keys Chapter
“That’s the one thing the Red Cross is amazing at. You’re a human being? That’s it, that’s all. That’s the only qualifier we need.”
Pete Suarez
Greater Miami and The Keys Chapter
“Fires, like hurricanes and other disasters, happen. How you and I reach out to our neighbors in distress is what makes a difference in this world. I choose to make a difference through the American Red Cross.”
James Jones
Palm Beach and The Treasure Coast Chapter
“In times of community disaster being shelter volunteer first line of defense in giving back and serving others when they need it the most.”
Veronica Block
Palm Beach and The Treasure Coast Chapter
“One of my favorite things about being an American Red Cross shelter volunteer is supporting my community during difficult times. I share smiles, hugs, food, blankets, care, and hope with victims of natural disasters. For over eight years, I have accepted the responsibility and great privilege of serving as an interpreter, photographer, blood donor, and active member of the firefighting campaign. Nothing fills me with more pride than representing this great organization.”
Armando Flores
Greater Miami and The Keys Chapter
“Being able to provide immediate support, comfort, and essential resources in these critical times is incredibly rewarding. I find great purpose in helping people begin their journey toward recovery, whether that means ensuring they have a safe place to sleep, connecting them with vital services, or simply offering a compassionate presence during their darkest hours.”
Cinnamon Reyes
Mid-FL Chapter
“I enjoy doing shelter work because you get to meet the clients impacted by a disaster. You also get first hand knowledge of what they went through, and trust me once you hear their stories, you’re going to want to do everything in your power to help them be successful when they leave the shelter. They will be very grateful for all that you do, and they will never forget you and visa-versa”
Michelle Bratton
Southwest Gulf Coast to Glade Chapter
"Volunteering with the Red Cross as a shelter worker is deeply rewarding because you get to make a direct difference in people’s lives during their most vulnerable moments. We offer comfort, compassion, and stability when it’s needed most, and I love working alongside a dedicated team that shares this commitment to caring for others.”
Mike Germain
Southwest Gulf Coast to Glade Chapter
“The great Gandhi said "Find yourself by losing yourself in service to others!” Become part of a Red Cross team operating a Shelter-a refuge of last resort- for a few hundred people, and I guarantee Gandhi's meaning will become very clear in your mind!”
Support all the urgent humanitarian needs of the American Red Cross.
Your time and talent can make a real difference in people’s lives. Discover the role that's right for you and join us today!
