By Ryan Lang, Red Cross Board Member and volunteer

Relief efforts continue throughout the Southeast weeks after Hurricanes Helene and Milton ravaged the Carolinas, Georgia and the Gulf Coast of Florida. The storms left a trail of damage totaling hundreds of billions of dollars and counting. At least 250 people were killed and dozens more are still missing.

American Red Cross workers and volunteers have been on the ground throughout the region since before the storms hit, operating shelters and assisting with cleanup. Those are the Red Crossers you’ve seen. But there are many more you haven’t seen, working tirelessly to reunite family members separated by the storms.

The Red Cross is one of many groups that work behind-the-scenes of a disaster to help reunite loved ones. We support requests for reunification that come in through the national call center including emergency welfare inquiries, family reunification requests and military inquiries.

As of October 19, more than 11,500 inquiries have been made to help find missing residents in the Southeast. Regional Mass Care Manager for the Red Cross of Northern Ohio, Emma Banton, was assigned to help reunite people who are looking for their missing family members. She says the deployment has been extremely rewarding, but mentally and emotionally difficult at times.

“To be the person who can assist with reconnecting a family with their loved ones has been a tremendous feeling,” Emma said. “Unfortunately, so many lives were lost in this tragic disaster that the work of reunification does not always have the ending we hope for.”

Those cases that wind up working out as intended, withfamilies and friends reuniting, are the reasons Emma and others do what they do. “Thank you for all that you do for the people affected by the hurricane,” one grateful family member wrote. Another person sharing their good news simply wrote, “They are OK,” letting Emma know she’d been in touch with her loved ones.

Monica Bunner is a long-time disaster responder who has assisted with several national disaster relief operations. Monica said of her time as a reunification volunteer, “There is no greater demonstration of (the Red Cross’) commitment than to reunite loved ones who are emotionally struggling after a disaster.”

“It’s also a great opportunity for those who want to deploy but cannot be boots on the ground,” Monica added. “Equally important are the many team members who do the research, talk with the seekers and prepare (each) case virtually.”

To find out more about reunification, or if you need help finding a loved one in the aftermath of a disaster, click here.