Emergency Service Courses

  • Eastern Mass - Emergency Service Courses

Each year Red Cross Chapters across the country train Disaster Volunteers in how to prevent, prepare for, and respond to disasters. If you are interested in becoming a Disaster Volunteer, start the Volunteer intake process by clicking here.

All Massachusetts Disaster Training courses are offered free of charge to registered Red Cross Disaster volunteers only.

Basic Courses

Disaster Services: An Overview

Disaster Services: An Overview is a basic level course that provides an introduction to Disaster Services at the American Red Cross. The course is divided into two modules. The first module introduces disaster preparedness and response at the Red Cross and the second module is designed for chapters to customize with their local disaster program information. The course engages participants through integrated video and interactive activities.

Client Casework: Providing Emergency Assistance

Client Casework: Providing Emergency Assistance is trains Red Cross caseworkers how to conduct effective client interviews and provide appropriate assistance to help meet a client’s immediate disaster-caused or disaster-aggravated needs.

Shelter Operations

Shelter Fundamentals introduces the guidelines and procedures for setting up, running and closing a shelter during a disaster.

Defensive Driving

Prepares participants to have the needed driving skills required to drive Red Cross Disaster Services vehicles, offered through a National Safety Council certified instructor.

ERV – Ready, Set, Roll

This course prepares participants to safely and effectively use a Red Cross Emergency Response Vehicle (ERV) and its equipment. Drivers will assist in bulk distribution to meet feeding and other service needs of those affected by disaster.

Health Services Response Workshop

Participants will learn more about the skills and abilities needed by DHS staff and how to get involved more involved in Disaster Health Services.

Financial & Statistical Information Management

Includes assigning and accounting for Disbursing Orders and Client Assistance Cards and managing the confidential master case files of Red Cross clients. Trains participants to perform FSI service associate tasks on a disaster relief operation.

Disaster Assessment Fundamentals

The course introduces the tasks and responsibilities of Disaster Assessment responders on a disaster relief operation.

Logistics: An Overview

Provides participants with basic information about the processes of Logistics activites in support of an American Red Cross disaster relief operation, including the skills, abilities and knowledge needed and how they can become involved in their local region.

Foundations of Disaster Mental Health

Prepares licensed mental health professionals to provide for and respond to the psychological needs of people across the continuum of disaster preparedness, response and recovery. It includes specific activities and interventions that can be used for local disasters and national disaster relief operations.

Collaborating Essentials

Collaborating Essentials is designed to promote and support collaboration at the Red Cross. Participants will engage in discussions and scenarios to determine the different skills and behaviors required for building and maintaining internal and external relationships. The course emphasizes the role that collaboration plays in the successful delivery of disaster services.

Emergency Operations Center (EOC) /Incident Command Liaison

Prepares participants to work collaboratively with emergency management and other Red Cross partners throughout the disaster cycle to ensure a coordinated response that results in effective service delivery.

Psychological First Aid

The course provides a framework for understanding the factors that affect stress responses in disaster relief workers and the clients they serve. In addition, it provides practical suggestions about what you can say and do as you practice the principles of Psychological First Aid.

Disaster Frontline Supervisor Training and Simulation

The purpose of this course is to prepare supervisors to lead a team of disaster workers to deliver high quality client service and to create a climate that promotes worker satisfaction.

Advanced Courses

Disaster Instructor Specialty Training

Prepares knowledgeable and experienced disaster services workers to teach basic-level disaster courses by enhancing and refining presentation skills. Ensures uniform and quality disaster training consistent with Red Cross Disaster Services regulations and procedures.

Fundamentals of Chapter Disaster Operations Management

Prepares Red Cross employees and leadership volunteers to manage a small disaster relief operation.

Service Delivery Site Management

Prepares Red Cross employees and volunteers to establish, operate, monitor and close a service delivery site, to meet the needs of disaster clients in a timely and cost-effective manner.

Download our free Disasters and Financial Planning Guide