• Shipping and Returns

    Can I modify my order?

    • We are unable to modify orders that have already been submitted. We cannot add products, change the product order, change the quantity of the product or change shipping address or shipping method once orders have been submitted. If you've placed an order and realize it is incorrect we can cancel the order if it has not already shipped and place a new order.

    How do I cancel my order or a product within my order?

    • We can cancel any order that has not shipped. To cancel your order you have two options :

      Option 1: Please Login with your user credentials, go into "My Account" and navigate to the Order Details History Page. Select the order which needs to be cancelled. If an Order has not been Shipped, there will be a "Cancel" hyperlink against each product (line item) of the Order. Please click on the "Cancel" link to cancel the requested product. If cancelling the entire order you will need to cancel each product within the order.

      Option 2: Please contact Red Cross Store customer service at 1-833-733-7763 or email request to support@redcrosstraining.org. The center is available Monday – Friday 7:30 am – 10:00 pm EST. Please have your order number ready. As with Option 1, if the order or a specific product within the order has entered the shipping process the product or entire order cannot be canceled.

    What is your return policy?

    • The Red Cross Store has a 30-day return policy for unwanted items in new, unused condition. Refunds will be issued to your original method of payment within 15-20 business days after receiving the return to our warehouse.

      Electronic Textbooks and other digital materials are non-refundable.

      Some clearance items may be final sale and thus non-returnable. Any item that is final sale will include a note in the item description.

      Once you receive your order from the Red Cross Store, please open the box(es) and inspect your order even if you do not intend to use the supplies immediately. If there is any error in your shipment or if you are missing products from your order please contact customer service (833-733-7763 or support@redcrosstraining.org).

      In case of a shipping error, packing error or defective Item, you will receive a refund of the entire Product price on the original form of payment as well as the shipping cost. To return the products contact the customer service center for a prepaid shipping label

    What if I change my mind after 30 days and my product is NOT damaged?

    • Returns and exchanges will only be accepted 30 days after your order was originally shipped.

    What if I miss my Return Packing Slip - where can I download the return packing slip from?

    What if I want to do a partial return?

    • If you are dis-satisfied with the fulfillment of a part of an Order, Red Cross Store will refund the product prices of the returned products.

    What is the process for returning merchandise?

    • 1. Complete the bottom half of your packing slip detailing what is being returned and the reason for the return

      2. Include the (1) return form and (2) copy of your original order confirmation in the return package.

      3. Ship to the warehouse address listed as "Red Cross Store". We recommend using a shipping method that may be tracked and insured

      4. Once we receive your return, we will refund (or credit your invoice) your order, excluding the original shipping charges.

      You will be notified via email once your return has been processed.

    Where do I find my order confirmation number?

    • If you have the original packing slip, this information will be contained within the document. If the document has been lost, you may go to https://www.redcross.org/store and login with your user credentials, Go into "My Account" and navigate to the Order Details History Page. Find your order and print out the page or add the confirmation number to the generic packing form.

    What are my shipping method cut-off times?

    • Below are the approved cut-off times on store products

      For any Order being shipped by "FedEx Priority – Next Day or the 2nd Day", all orders must be submitted latest by 2:00 PM EST of the same day.

      For any Order being shipped by "FedEx Ground" or with "USPS", all orders must be submitted latest by 4:00 PM EST to be shipped by the End of the Next Business Day.

      For any Order being shipped by "FedEx Priority – Next Day or the 2nd Day", all orders must be submitted latest by 2:00 PM EST of the same day.

      For All International Shipment Orders being shipped by "FedEx", all orders must be submitted latest by 2:00 PM EST to be shipped by the End of the Next Business Day.

      For any LTL or TL Orders, all orders must be submitted latest by 4:00 PM EST to be shipped by the End of the Next Business Day.

    When can I expect my apparel purchase to ship?

    • Apparel items require 4 days prep time in addition to the shipping method chosen. For example, if express 2-day shipping was placed on an apparel time, please allow for 6 business days (4 business days to prep the apparel item and 2 business days for priority shipping method chosen).

    What is your return address?

    • For all items, please ship the return form and item to:

      Red Cross Store
      1620 E. Stateline Road
      Southaven, MS 38671

    What is your warranty policy?

    • Most products sold on the Red Cross Store do not come with a warranty. Damaged or defective items should be returned for a full refund or replacement.

    What is your warranty policy regarding - AED Training Devices?

    • American Red Cross AED training devices have a 12-month warranty. Customers may be required to confirm the lot number on the back of the AED training device in order to return or exchange defective devices. Please note that the 12-month warranty applies to the AED trainer only, the AED trainer pads do need to be replaced periodically once they no longer adhere to the manikins.

    What is your return policy regarding - Eton Radios

    • Eton emergency products can be returned or exchanged with the Red Cross Store within 30-days of receipt. After 30-days, consult the enclosed warranty to determine how to return or exchange a defective radio directly to Eton. If you purchased an earlier model that is now discontinued contact Eton directly at www.etoncorp.com.

    What is the shipping policy for wallet cards?

    • Wallet card orders received before 3pm EST Monday thru Friday (excluding holidays) will be shipped the same day.
      Wallet card orders received after 3pm weekdays or on the weekend or a holiday will be shipped the following business day.