Q. Why is the Red Cross not accepting new clients for this additional assistance even if they lost their home to the 2017 California Wildfires or 2018 Debris Flow Incident?
A. Following these events, the Red Cross conducted two distributions of financial assistance to support survivors in purchasing goods and services to prioritize their family’s needs at different phases of their recovery.
- This first iteration occurred immediately after each disaster event and was accessible to respective survivors for approximately 90 days.
- The second iteration was available to eligible clients across the state for six months from June – December 2018. By mid-October, as no new client applications were being received and, after significant outreach by the American Red Cross and in close coordination with long-term recovery and case management partners, this phase of assistance was also closed.
- To provide the maximum assistance available to our current clients for these events, we are not able to accept new clients.
Q. What other support or services are available to surviviors of the 2017 California Wildfires or 2018 Debris Flow Incident?
A. Regardless of whether a household qualified for Red Cross financial assistance, other forms of Red Cross support may still be available. This support could include health and mental health support, spiritual care, and partner referrals. We encourage all survivors in need of recovery assistance to reach out to their local 2-1-1 or their local disaster case management agency.
- In San Diego County, Regional Community Recovery Team at 888-450-8564 or WWW.CRTSD.ORG
- In Sonoma County, 707-535-3349 https://rocsonomacounty.org
- In Lake County, Fire Recovery Center, 707-994-2910 GetFireHelp@SRCharities.org
- In Napa County, Napa Fire Recovery Center, 707-363-8390 https://www.napaefa.org
- In Mendocino County, Mendocino Fire Recovery Center, 707-621-8817 email@example.com
- In Ventura County, dial 2-1-1 or 800-339-9597 (from outside Ventura County or visit http://www.211ventura.org/disaster-info/ Look under “Case Management”
- In Santa Barbara County, dial 2-1-1 or 800-400-1572 (from outside Santa Barbara County or visit http://www.211santabarbaracounty.org
- In Butte, Calaveras, Nevada, Yuba, Trinity Counties- call 844-236-0153
Other resources that may be available at https://redcrossdisasterresources.auntbertha.com/
Q. Who was originally eligible for Red Cross 2017 California Wildfires and 2018 Debris Flow financial assistance?
A. Households must have met all of the below criteria to be eligible:
- Primary, pre-disaster residence was destroyed or sustained major damage from the 2017 California Wildfires or 2018 Debris Flow Incident (verified by FEMA and/or Cal Fire, or the Red Cross); and
- Proof that the applicant is the legal owner, renter or lessee of a primary, pre-disaster residence located in California; and
- Head of household:
- responds to the personalized email or text message sent directly to them; and
- indicates a gap in their recovery which could be met with additional financial assistance.
All Red Cross services, including financial assistance, are available to disaster affected individuals, regardless of nationality, race, sexual orientation, religious beliefs, class, or political opinions. The Red Cross is a charity, not a government agency, and people do not need to be U.S. citizens to receive our assistance.
Q. I received a text/email offering assistance, but I need help to respond. What should I do?
A. Please call 1-800-RED-CROSS (1-800-733-2767) and select option 5. Please have your case number available. One of our response agents will be happy to assist you.
Q. I received an email/text but I thought it was a scam and deleted it, can I still get help?
A. Yes. Please call 1-800-RED-CROSS (1-800-733-2767) and select option 5. Please have your case number available. One of our response agents will be happy to assist you.
Q. My neighbor received an email/text from the Red Cross about emergency financial assistance, but I didn’t. Why didn’t you contact me?
A. Only households who were previously verified and received assistance from the American Red Cross are eligible for this additional assistance. If your household was previously verified and received payment from the American Red Cross but you did not receive a text or email, please call 1800-RedCross, option 5 to speak with a call agent.
Q. I received an email/text but my neighbor didn’t, can I forward my email to him?
A. No, you can’t. The communication can only be used once and only by the original recipient. If you forward the email, whomever you forward it to will not be able to access assistance as the link can only be used once.
Q. What are the payment options?
A. There are multiple options to receive Red Cross financial assistance. These include in-store at Walmart with a pre-authorized reference code, or electronically through PayPal or Mastercard Send (deposit into a personal checking account via debit card). If you are unable to accept Electronic Fund Transfers, please call 1-800-RedCross for assistance.
Q. Is the Red Cross providing basic financial assistance to people affected by the 2018 California Wildfires?
A. Yes. Thanks to our generous donors, the Red Cross has provided financial assistance to households whose primary homes were confirmed to have been destroyed or sustained major damage from the 2018 California Wildfires and needed help taking care of ongoing recovery needs. The last day to register for our Individual Assistance Program for the 2018 California Wildfires was May 3, 2019.
Q. Can I still apply for the 2018 California Wildfires Immediate Assistance Program?
A. No, the last day to register for the 2018 California Wildfires Individual Assistance Program was May 3, 2019 and has since closed. We encourage all survivors in need of recovery assistance to reach out to their local 2-1-1 or their local disaster case management agency.