Help the Red Cross save lives by using your customer service skills. If you have a little free time and are a true “people person,” the Red Cross has a great volunteer position for you.
What does a Blood Donor Ambassador do?
Volunteer blood donor ambassadors ensure that blood donors have a pleasant and fulfilling experience, from the moment they arrive to the moment they leave. During a blood drive, whether you’re greeting donors, answering questions or thanking them for their donation, your courtesy and professionalism will create a favorable impression that encourages ongoing donor support.
Why is this position important?
The Red Cross collects and distributes about 40 percent of our nation’s blood supply. When you help create a fulfilling donation experience and encourage visitors to make a long-term commitment to regular donations, you improve our ability to meet this critical need. Each volunteer shift you take is an opportunity to help save lives.
Communicate in a professional manner with diverse populations
Read, write, hear and speak English in a legible and understandable manner
Demonstrate excellent customer service and comfort working with people
Follow COVID-19 protocols and mitigation measures
Manage the reception process by ensuring each donor is warmly greeted and assisted with initial intake according to the appointment priority system
Manage the hospitality experience by offering refreshments to donors, thanking them for their contribution, and alerting staff immediately if a donor shows signs of feeling unwell
Exhibit five key courtesies: respect, compassion, communication, collaboration, competence
One 4-6 hour shift per month for six months
Professional clear and diplomatic conversation
Comfortable approaching people you do not know
Ability to follow safety protocols and directions consistently and thoroughly