COVID-19: Red Cross Offers Virtual Care for Families Who Have Lost Loved Ones

Virtual Family Assistance Center provides resources to those struggling with loss and grief due to the pandemic

May 18, 2020

The American Red Cross is launching a Virtual Family Assistance Center to support families struggling with loss and grief due to the ongoing coronavirus pandemic.

People can visit redcross.org/VFAC to access a support hub with special virtual programs, information, referrals and services to support families in need. The hub will also connect people to community resources provided by partners in their area. People without internet access can call 833-492-0094 for help.

“This is an incredibly difficult time for everyone, but especially for those who have lost a loved one due to COVID-19,” said Valerie Cole, Ph.D. Manager, Individual Disaster Care for the Red Cross. “Not only have these families experienced the unexpected passing of a loved one, but they are also facing additional challenges caused by this public health emergency. We want them to know that the Red Cross is here to provide compassion and support as they grieve.”

Many families have experienced a disrupted bereavement and grief process due to restrictions related to COVID-19. To help, the Red Cross has set up a virtual team of specially trained mental health, spiritual care and health services volunteers who are:

Connecting with families over the phone to offer condolences, support and access to resources that may be available
Providing support for virtual memorial services for families, including connecting with local faith-based community partners
Hosting online classes to foster resilience and facilitate coping skills
Sharing information and referrals to state and local agencies as well as other community organizations including legal resources for estate, custody, immigration or other issues

All Family Assistance Center support will be provided virtually and is completely confidential and free.

About the American Red Cross:

The American Red Cross shelters, feeds and provides comfort to victims of disasters; supplies about 40% of the nation’s blood; teaches skills that save lives; distributes international humanitarian aid; and supports veterans, military members and their families. The Red Cross is a nonprofit organization that depends on volunteers and the generosity of the American public to deliver its mission. For more information, please visit redcross.org or CruzRojaAmericana.org, or follow us on social media.