
Our team recognizes the challenges and emotional difficulties that you may be experiencing at this time. We extend our most sincere sympathy if you have experienced the loss of a loved one.
Grieving is always difficult, and we recognize the COVID-19 pandemic creates additional challenges and needs. The Virtual Family Assistance Center Call Center is available to provide emotional support and to assist you in finding the resources that you need. Please contact the organizations listed on this page, request a call back or call us directly to explore options.
If you have questions, please contact us at VFAC@redcross.org.
Language services for non-English speaking callers will be provided.
Call 911 immediately if you have a critical medical emergency, are thinking about suicide or know someone engaged in suicidal behavior.
Disaster Distress Helpline: call or text 800-985-5990
This 24/7 national hotline provides immediate crisis counseling for people who are experiencing emotional distress related to any disaster or COVID-19.
Suicide Prevention Lifeline: 800-273-8255
This 24/7, free and confidential hotline provides support for people in distress, and prevention and crisis resources.
Request a call from the Red Cross by clicking the red button below.
One of our volunteers, who can help you navigate available resources to get what you need, will call you back. Our team includes volunteers trained in:
Request a call back to talk!
This free service helps frontline workers cope with the stress of working with families affected by COVID 19. Individuals may call our tollfree number 833-492-0094 or groups may schedule a support session using the Training Request Form. Red Cross volunteers who are professional healthcare providers, mental health providers and spiritual care providers will work with the individual directly or can schedule a group support session. All services are free and confidential. You are not alone!
FEMA is providing financial assistance for COVID-19 related funeral expenses incurred after January 20, 2020. Call our toll-free phone number to get a COVID-19 Funeral Assistance application completed with help from FEMA's representatives. Multilingual services will be available. Please try again later if you get a busy signal or your call doesn’t connect. There is no deadline to apply.
The Red Cross understands that the COVID-19 pandemic is putting stress on the entire community – family and friends, caregivers, coworkers, neighbors and more. Our targeted psychological first aid training programs, conducted by mental health professionals, can help you cope with added stress, foster resiliency and encourage peer support. These no-cost courses are approximately two hours in length and can be adapted for local community needs.
Coping in Today’s World, Psychological First Aid and Resilience for Families, Friends and Neighbors helps community members learn ways to increase their psychological resilience and become better able to cope with the stresses of the COVID-19 pandemic.
This free course teaches participants to provide psychological first aid for adults and children, with a toolkit of strategies for immediate support. The course also provides resource and referral information for when someone may need extra help from counselors or other healthcare professionals.
This course is appropriate for community groups such as PTAs, churches, scouting troops, sports teams, and other civic organizations.
Psychological First Aid: Helping Others in Times of Stress provides a framework for understanding the factors that affect stress responses in disaster relief workers and the people they serve.
This free course introduces the principles of psychological first aid and guidelines for when to refer people to mental health workers or counselors to provide an extra level of support. Participants learn how to support team members and others.
This course is appropriate for social service agencies, medical personnel, first responders, disaster relief organizations, educators, coroners, and other professional caregivers.
Resources to guide you through the legal, financial, and emotional steps you can take to find the support you need at this difficult time. Visit the Resources for Community Leaders page to download this guide in Arabic, Burmese, Hakha Chin, French or Spanish.