The Office of the Corporate Ombudsman, a cornerstone of the deep commitment the Red Cross has to excellence in public service and high ethical standards, provides a confidential, neutral, independent, and informal place for people to voice their concerns with the Red Cross, its programs or policies or its ability to meet its mission. We are charged under the Modernization Act of 2007 to enhance dispute resolution at, and to identify trends and patterns confronting, the Red Cross.
The Red Cross is a large and complex organization, and it can sometimes feel overwhelming to find a way to make your voice heard. We encourage you to contact us if you are unsure where or how to start addressing a concern or if you are uncomfortable seeking assistance from other offices. We will help you clarify the issues, identify options and think strategically about how you can best raise and most constructively resolve the issues of concern to you.
Whether you are an employee or a volunteer, a partner who helps us to provide services, a blood donor or a blood recipient, or a recipient of any Red Cross service, our office is open to you. We will encourage openness, act as an early warning system and serve as a relief valve for the inevitable tensions and conflicts that arise when people are working diligently under demanding and complex circumstances to serve people in need.