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Eastern New York Family Assistance Center

Welcome to the Eastern New York
Virtual Family Assistance Center

Welcome to the Eastern New York
Virtual Family Assistance Center

Integrated Condolence Care Program

Integrated Condolence Care Program

Our team recognizes the challenges and emotional difficulties that you may be experiencing at this time. We extend our most sincere sympathy if you have experienced the loss of a loved one.  

Grieving is always difficult, and we recognize the COVID-19 pandemic creates additional challenges and needs. The Virtual Family Assistance Center Call Center is available to provide emotional support and to assist you in finding the resources that you need. Please contact the organizations listed on this page, request a call back or call us directly to explore options.  

If you have questions, please contact us at VFAC@redcross.org. 

 
For national resources and resources for residents of other US states and territories, please click here. 
Para español.

Emotional Support and Grief Counseling

Organizations that can offer emotional support to people who are grieving, or resources for those struggling with mental health or substance abuse issues.

Please visit the national Virtual Family Assistance Center page for additional Emotional Support and Grief Counseling resources. 

Columbia University Department of Psychiatry

This is a collection of mental health resources for children, adolescents and adults.

https://childadolescentpsych.cumc.columbia.edu/families/mental-health-info/general-mental-health-resources

 

New York Psychotherapy and Counseling Center

Our clinics open and we are also conducting tele-health services for those that want to stay home. We take all health and safety precautions in our clinics as well. *We currently only accept Medicaid, all of the Medicaid Managed Care Plans, Child Health Plus and Certain Essential Plans.

https://www.nypcc.org/

 

New York State Office of Mental Health

The Emotional Support Helpline provides free and confidential support, helping callers experiencing increased anxiety due to the coronavirus emergency.    

1(844) 863-9314

https://omh.ny.gov/omhweb/covid-19-resources.html

Faith-Based Resources

Organizations that can help meet spiritual, social, and cultural needs during this challenging time.

Please visit the national Virtual Family Assistance Center page for additional Faith-Based Resources. 

Funeral Information

Organizations that can help answer questions about laying your loved one to rest, including current guidelines for holding funerals and memorials.

Please visit the national Virtual Family Assistance Center page for additional Funeral Information resources. 

New York City Human Resources Administration

This will provide families in New York City with financial help to pay for funeral costs.

929-252-7731

https://www1.nyc.gov/site/hra/help/burial-assistance.page

 

Social Security Administration

How Social Security can help you when a family member dies.  (Available in English and Spanish.)

1-800-772-1213 or TTY 1-800-325-0778 if you are deaf or hard of hearing

Visit ssa.gov

 

Vital Chek

This is a website where you may order birth, marriage or death certificates remotely from the website.

https://www.vitalchek.com/

Legal Resources

Organizations that may provide legal advice at no cost or low cost.

Please visit the national Virtual Family Assistance Center page for additional Legal Resources. 

COVID-19 Recovery Task Force

Providing Pro Bono legal services for people affected by the virus.

https://nysba.org/covid-19-recovery-task-force-appointed-to-oversee-pro-bono-network/

 

Law Help

This website helps to inform people on changes that have been made to the law after the corona virus. As well as guidance on multiple legal topics.

https://www.lawhelpny.org/hotlines (This contains every hotline that focuses on a legal issue in New York State)

https://www.lawhelpny.org/

 

New York City Bar

This is a website and hotline that provides low-income New Yorkers with legal advice or referrals that will help them better navigate the legal system.

212-626-7383

https://www.nycbar.org/for-the-public/free-legal-services

Financial Information Services

Information, resources and services related to the financial consequences of losing a loved one due to COVID-19.

Please visit the national Virtual Family Assistance Center page for additional Financial Information Services. 

Social Security Administration

How Social Security can help you when a family member dies  (Available in English and Spanish)

1-800-772-1213 or TTY 1-800-325-0778 if you are deaf or hard of hearing

Visit ssa.gov

Rockland County VOAD

This is a resource guide contains a large group of volunteer organizations helping with a variety of needs.

211

Veterans' Assistance

Organizations that assist Veterans and their families, including burial and memorial benefits and dependent and survivor benefits.

Please visit the national Virtual Family Assistance Center page for additional Veterans' Assistance resources. 

American Red Cross, Service to the Armed Forces

Provides information and referrals, resiliency workshops, advocacy and support to military members, veterans and their families.

Learn More

Clear Path for Veterans

This organization provides a variety of programs focused on helping veterans.

(315)687-3300

clearpath4vets.com

Fort Drum Army Emergency Relief (AER)

Gives financial assistance for Service Members & Military ID Card Holders

315-772-6560

https://www.armyemergencyrelief.org/

Feed our Vets

Help with food

315-767-8970

https://feedourvets.org/

Search for Resources on AuntBertha.com

For additional resources related to the death of a loved one due to COVID-19, please call 211 or 311 or a local information and resource center.

Red Cross Training for Community Caregivers

Our targeted psychological first aid training programs, conducted by mental health professionals, can help you cope with added stress, foster resiliency and encourage peer support. These no-cost courses are approximately two hours in length and are offered online. 

Learn More

Coronavirus Safety Content

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