American Red Cross of the US Virgin Islands
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US Virgin Islands Family Assistance Center

Welcome to the US Virgin Islands
Virtual Family Assistance Center

Welcome to the US Virgin Islands
Virtual Family Assistance Center

Our team recognizes the challenges and emotional difficulties that you may be experiencing at this time. We extend our most sincere sympathy if you have experienced the loss of a loved one.  

Grieving is always difficult, and we recognize the COVID-19 pandemic creates additional challenges and needs. The Virtual Family Assistance Center Call Center is available to provide emotional support and to assist you in finding the resources that you need. Please contact the organizations listed on this page, request a call back or call us directly to explore options.  

If you have questions, please contact us at VFAC@redcross.org. 

 
For national resources and resources for residents of other US states and territories, please click here. 
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Emotional Support and Grief Counseling

Organizations that can offer emotional support to people who are grieving, or resources for those struggling with mental health or substance abuse issues.

Please visit the national Virtual Family Assistance Center page for additional Emotional Support and Grief Counseling resources. 

National Alliance on Mental Illness

NAMI operates an emergency mental health hotline Monday–Friday from 10 a.m. to 6 p.m. EST. Operators can provide information about mental illness and refer callers to treatment, support groups, family support, and legal support, if needed.

Substance Abuse and Mental Health Services Administration (SAMHSA): (800) 662-4357

HelpLine: 800-950-6264

www.nami.org

https://www.nami.org/Local-NAMI/pdf/VI

Faith-Based Resources

Organizations that can help meet spiritual, social, and cultural needs during this challenging time.

Please visit the national Virtual Family Assistance Center page for additional Faith-Based Resources. 

Coming soon

Funeral Information

Organizations that can help answer questions about laying your loved one to rest, including current guidelines for holding funerals and memorials.

Please visit the national Virtual Family Assistance Center page for additional Funeral Information resources. 

Social Security Administration

How Social Security can help you when a family member dies  (Available in English and Spanish)

1-800-772-1213 or TTY 1-800-325-0778 if you are deaf or hard of hearing

Visit ssa.gov

Legal Resources

Organizations that may provide legal advice at no cost or low cost.

Please visit the national Virtual Family Assistance Center page for additional Legal Resources. 

Legal Services of the US Virgin Islands

Client services include Housing and Foreclosure, Elderly and Disabled, Health, economic Stability, Domestic Violence, Family Law.

Offices in St. Croix: (340) 718-2626 and St. Thomas: 340-774-6720

https://lsvilaw.org/

Financial Information Services

Information, resources and services related to the financial consequences of losing a loved one due to COVID-19.

Please visit the national Virtual Family Assistance Center page for additional Financial Information Services. 

Social Security Administration

How Social Security can help you when a family member dies  (Available in English and Spanish)

1-800-772-1213 or TTY 1-800-325-0778 if you are deaf or hard of hearing

Visit ssa.gov

 

U.S. Virgin Islands - Department of Human Services

Family Assistance Programs include: SNAP (helps low-income families buy the food they need for good health. SNAP benefits are provided on an electronic card that is used like an ATM or bank card to buy food at most grocery stores), Medicaid (Medicaid is a government-sponsored program that provides assistance for health care coverage to people with low-incomes), aid to the Old Aged, Aid to the Disabled,Emergency Assistance (EA) - This program serves clients 18 years or older (one-time cash emergency assistance during a fiscal year) etc.

St. Croix: (340) 774-0930

St. Thomas: (340) 718-2980

St. John: (340) 776-6334

http://www.dhs.gov.vi/financial_programs/food_stamp.html

Veterans' Assistance

Organizations that assist Veterans and their families, including burial and memorial benefits and dependent and survivor benefits.

Please visit the national Virtual Family Assistance Center page for additional Veterans' Assistance resources. 

American Red Cross, Service to the Armed Forces

Provides information and referrals, resiliency workshops, advocacy and support to military members, veterans and their families.

Learn More

My Army Benefits

USVI offers special benefits for its military Service members and Veterans including discounted Veterans home and land loans, Veterans employment preference, reimbursement for burial expenses, Veteran tuition assistance and free license plates. Eligibility for some benefits may depend on residency, military component and Veteran disability status.

Office of Veteran Affairs St. Thomas: 340-774-8387

St. Croix: 340-773-8387

https://myarmybenefits.us.army.mil/Benefit-Library/State/Territory-Benefits/US-Virgin-Islands

 

Veterans Affairs for US Virgin Islands

Services we provide for our men and women who served in the Army, Marine Corps, Navy, Air Force, Coast Guard or Space Force. Services include Burial Entitlements, Housing Authority Assistance, Homestead Tax Exemption, and Medical Travel Reimbursement. If for any reason you need help with something that's not listed on our site, please call,VI Office of Veterans Affairs Is Open for Business Virtually and Telephonically ONLY during COVID

Please call us at (340) 774-8387

https://veterans.vi.gov/

For additional resources related to the death of a loved one due to COVID-19, please call 211 or 311 or a local information and resource center.

Red Cross Training for Community Caregivers

Our targeted psychological first aid training programs, conducted by mental health professionals, can help you cope with added stress, foster resiliency and encourage peer support. These no-cost courses are approximately two hours in length and are offered online. 

Learn More

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