When Sujata Pokharel moved from Nepal to Seattle to begin a master’s program in sustainability at Harvard Extension School, she knew she wanted to stay connected to meaningful work. She had grown up hearing about the Red Cross and its global impact, so when her husband told her about the Restoring Family Links (RFL) program, she felt an immediate pull to get involved.

“I wanted to engage with the Red Cross because helping people reconnect with their families felt meaningful,” she said.

Sujata joined the American Red Cross RFL team in June 2025 and has been supporting cases ever since, while balancing graduate studies and an international internship. For her, the mission resonates on a deeply personal level. She grew up in a rural village in Nepal where family extended far beyond the home. Neighbors were relatives in spirit, and the community functioned as one interconnected whole.

“Family is very important in my culture. Everyone in my village felt like family,” she said. “So, when I see people who have lost contact with their loved ones, it is sad. I feel grateful that we in the Red Cross can help rebuild those connections.”

Sujata's childhood was also shaped by Nepal’s civil war, a time when many families in her region lost contact with relatives. Although her own family remained together, she witnessed the emotional toll that separation took on those around her. Those memories have stayed with her and continue to guide her work today.

Before coming to the U.S., Sujata worked as a cancer research scientist. While the work was important, she felt distant from the people she hoped to help. “I wanted more direct impact,” she said. “That is why I shifted my career path and why I decided to volunteer with the Red Cross.”

The American Red Cross partners with local Red Cross and Red Crescent societies around the world and helps reconnect hundreds of refugees, immigrants and other individuals with their families each year.

For someone who has seen firsthand how a crisis can separate families, the mission of the Restoring Family Links program within Red Cross feels especially important. “RFL is about connecting people who have lost contact with their family because of disasters, wars, or other crises,” she said. “It is very valuable work.”

Sujata believes many people in the U.S. do not realize how often family separation happens globally or that the Red Cross offers this service. “Even I did not know about RFL before joining,” she said. “People know the Red Cross for blood donation or disaster response, but not this.”

Despite a demanding academic schedule, Sujata remains committed to volunteering. She credits her motivation and her cultural background for helping her stay grounded. “Growing up Hindu, service is an important part of life,” she said. “Even when I am busy, I make sure to devote some time to seva.”

Her most meaningful moments as a Red Cross volunteer come from knowing she is helping someone take a step toward reunion. “Just being that link between people who are separated from their loved ones gives me so much satisfaction,” she said.

When asked what makes someone a strong RFL caseworker, Sujata does not hesitate. “Empathy,” she said. “You do not need any special skills. You just need to be kind and able to make someone feel safe.”

Her approach reflects the same values that shaped her childhood, her studies, and her humanitarian work: listen first, honor people’s experiences, and meet them with compassion. And for the families she supports through the Red Cross and RFL, that compassion can be the first step toward finding their way back to one another.

To learn more about the Restoring Family Links program or to begin a search, visit redcross.org/familylinks.