Using a computer, smartphone or tablet, you can start a request for services and track its progress from anywhere in the world. For tips on using this self-service tool, please scroll down to watch our video.
When contacting the Red Cross, be prepared to provide the following information. If you do not have all of the information, please use the phone option.
Service member information
Full legal name
Branch of service (Army, Navy, Air Force, Marines, Coast Guard)
Social Security number or Date of Birth
Military unit address
Information about the deployed unit and home base unit (for deployed service members only)
Information about the emergency
Name and contact for the immediate family member experiencing the emergency (could be spouse, parent, child/grandchild, or grandparent)
Nature of the emergency
Where the emergency can be verified (hospital, doctors office, funeral home)
Who Is Eligible to Receive Emergency Communications?
Service members eligible to receive emergency communications regarding an immediate family member include:
On active duty in the Army, Marines, Navy, Air Force or Coast Guard
An activated member of the Guard and Reserve of all branches of the U.S. Armed Forces
A civilian employed by or under contract to the Department of Defense and stationed outside the Continental United States
A cadet or midshipman at a service academy; ROTC cadet on orders for training
A Merchant Marine aboard a U.S. Naval Ship
Things to Know
The American Red Cross does not authorize emergency leave for members of the United States military. The Red Cross role is to independently verify the emergency, enabling the service member’s commander to make an educated decision regarding emergency leave and then to provide transportation assistance and/or financial assistance if needed.
The American Red Cross facilitates emergency financial assistance on behalf of Military Aid Societies. These Aid Societies determine the financial assistance package that will be offered – a grant or a loan. The Red Cross is the mechanism to expedite access to these financial resources 24/7.
Tips on Submitting a Request Online
Additional Services for Military and Veteran Families
The American Red Cross works in partnership with military aid societies to provide quality, reliable financial assistance to eligible applicants 24/7/365.
Whether your family is facing its first deployment or the next of many, the American Red Cross has developed workshops, information and support services to help you with the practical and emotional challenges.
The American Red Cross offers confidential services to all veterans and their families by connecting them with local, state and national resources, including assistance with preparing, developing, and obtaining sufficient evidence to support applicants’ claims for veterans’ benefits.