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Training Services FAQ
I have questions about...Training
Taking a Class
Q: My American Red Cross certification is about to expire, or has already expired. How can I renew my certification?
Q: Is it a requirement to perform CPR on the ground during an Adult CPR/AED or Adult and Pediatric CPR/AED course to become certified?
Q: Is it a requirement to perform CPR on the ground during the Basic Life Support course to become certified?
Q: How can a company arrange for first aid and/or CPR training for its employees?
Q: How do I become a Red Cross instructor?
Q: How old do you have to be to take a Red Cross Lifeguarding course?
Q: Is there an age requirement to enroll in Babysitter's Training?
Q: What is the cancellation policy for classes?
Q: What should I do if I require additional accommodations for a Red Cross delivered course?
Online Courses
Q: How do I get assistance with online registration issues?
Q: How do I access the online learning if I registered on RedCross.org?
Q: Do I need to complete the online portion of the course before I take the online skills session?
Q: How do I get technical assistance for online courses?
Digital Certificates & Wallet Cards
Q: What is a Digital Certificate?
Q: What do I have to do to get my digital certificate?
Q: How can my employer ensure that my Red Cross certificate is valid?
Q: What is a QR Code and how is it used?
Q: What if an employer requires a wallet card or printed verification?
Q: Can I access to digital certificates for classes I took in the past?
Q: I lost my certificate. How do I get another one?
Q: What is the shipping policy for wallet cards?
Coupons & Discounts
Q: Where can I use coupons for purchasing a course?
Red Cross Store
Red Cross Products
Q: How do purchases from the Red Cross Store benefit the American Red Cross?
Q: Can the Red Cross Store donate items to a customer's cause?
Q: Are Red Cross Store products latex-free?
Q: Does the Red Cross Store sell refills or replacement parts?
EBooks
Q: How can I redeem my eBook access code as a first-time user?
Q: How can I redeem another access code as a returning user?
Q: How can I read my Red Cross eBook?
Q: How do I get back to my eBook after closing out the reader?
Q: Can I print my eBook?
Q: Do I have to be connected to the internet to read my eBook?
Q: What features do Red Cross eBooks have?
Q: Will the eBooks expire?
Q: What devices are Red Cross eBooks compatible with?
Q: Who should I contact if I have support questions related to the eBook?
Q: How can I reset my eReader password?
Q: Can I return an eBook?
Coupons & Discounts
Q: How do I redeem a promo code for products?
Ordering Products
Q: How do you contact customer service for Red Cross Store product related ordering and billing issues?
Q: How do I fill my shopping cart?
Q: Can I place an order by phone or fax?
Q: Will I receive an order confirmation?
Q: How do I check on the status of my order?
Q: What if the item I want is out of stock?
Q: Does the Red Cross Store accept back orders on products?
Q: Can I become a supplier or distributor?
Shipping
Q: Can I ship to multiple locations?
Q: Can I ship to a APO/FPO address?
Q: Can I ship to an international address?
Q: Can I track my package?
Q: What shipping methods are available?
Q: How soon will my order be shipped?
Q: How are shipping rates determined?
Q: What are the cut-off times for the various Red Cross Store shipping methods?
Returns & Exchanges
Q: Are customers able to modify their Red Cross Store orders?
Q: Can customers cancel their Red Cross Store order?
Q: What if a customer changes their mind after the return deadline and the product is NOT damaged?
Q: How do customers return an item from their original order?
Q: What is the process for returning items to the Red Cross Store?
Q: Where do customers find their order confirmation number?
Q: What are the cut-off times for the various Red Cross Store shipping methods?
Q: What is the Red Cross Store warranty policy?
Q: What is the Red Cross Store warranty policy - for AED Training Devices?
Q: What is the Red Cross Store warranty policy – for manikins?
Payment & Invoicing
Sales Tax
Q: How will the Red Cross Store calculate sales tax on products?
Q: How will the Red Cross Store calculate sales tax on training courses or services?
Sales Tax Exemption
Q: How do I inform the Red Cross that my organization is tax exempt?
Q: After successfully registering as a tax-exempt organization, will all my orders be exempt from sales tax?
Q: What is my Red Cross Tax-Exempt ID?
Q: What should I do if I receive an error message after attempting to submit my tax-exempt form?
Q: How can I obtain a copy of the tax exemption certificate that was submitted online?
Q: Why was my tax exemption certificate rejected?
Q: How do I use my tax exempt status to make qualifying purchases for my business at Redcross.org/store once I have completed registration and received a Tax Exemption ID?
Purchase Orders for Training & Services
Q: My organization has issued a purchase order to the Red Cross for Training and Services and requires the Purchase Order number to be reflected on the invoice for payment to be made. How can we submit our purchase orders?
Q: How do you contact customer service for billing issues related to training classes and services?
Q: Can I get a copy of the current Red Cross W-9?
Q: Where should we mail our payments and other correspondence related to training and services received in conjunction with a training agreement?
Q: Where do we submit forms that my organization requires the Red Cross to complete in order to be an approved vendor?
Q: When can I expect to receive my invoice for training or from the Red Cross Store product purchases?
Q: We think we paid some invoices. Can we receive a statement of account to reconcile our outstanding invoices?
Q: How do we correct the billing address or billing contact displayed on our invoices?
Q: I made a prepayment or I have a credit balance. How do I use it?
Q: Why were we invoiced for a training that was paid for with a credit card?
Q: Can we pay our invoice with a credit card?
Q: How can we ask the Red Cross to investigate a missing payment? We paid our invoice, but we are receiving Past Due notices.
Q: I received an invoice for training, but I don't think the training was taken (or conducted) by any of our employees?
Q: My organization only wants to receive invoices by email. How can that be arranged?
Purchase Orders for Red Cross Store Products
Q: What is the criteria to submit a purchase order and be invoiced for Red Cross Store products?
Q: How does a customer use a Purchase Order to purchase items from the Red Cross Store?
Q: How do customers attach multiple Purchase Orders to the same Red Cross Store Purchase Order Form?
Q: Do customers need a Red Cross Store account before submitting a purchase order for their organization?
Q: How long will it take to process purchase order requests submitted using the Red Cross Store Purchase Order Form?
Q: How does a customer determine the status of their Red Cross Store Purchase Order request?
Q: Where do customers enter coupon codes on the Red Cross Store Purchase Order Form?
Q: How should a Red Cross Store account be setup for an organization with two separate entities that share the same billing contact?
Q: What is the process for customers that are unable to submit purchase order documents through the online Red Cross Store Purchase Order Form?
Q: How can a customer obtain a copy of the Red Cross W-9
Q: How does a customer establish the Red Cross Store as a vendor in their accounts payable system?
Q: What information does a customer need to provide if a purchase order has been submitted and the customer established credit with the Red Cross Store after January 2, 2018?
Q: Do customers need to submit a new Red Cross Store Purchase Order Form for orders with a different shipping address?
Q: How does a customer update the balance of an existing purchase order for the Red Cross Store?
Q: How does a customer determine the appropriate shipping and sales tax charges to be included in their purchase order?
Q: Does the Red Cross Store extend credit to individuals who wish to purchase Red Cross Store items?
Q: What occurs if a customer has multiple locations where orders will be shipped but the billing address is the same for all the orders?
Payment & Billing for Red Cross Store Products
Q: How does the Red Cross Store resolve billing issues?
Q: When can a customer expect to receive their invoice for the Red Cross Store item related purchase?
Q: Where do customers mail payments and other correspondence related to Red Cross Store?
Q: What payment methods does the Red Cross Store accept?
Q: When does the Red Cross Store charge a customer for a back ordered item?
Q: What occurs if a customer has multiple locations where orders will be shipped but the billing address is the same for all the orders?
Q: What if a customer believes an invoice was paid and would like to receive an account statement to reconcile the outstanding invoices?
Q: How can customers obtain a copy of previously issued or outstanding invoices from the Red Cross Store?
Q: How does the Red Cross Store correct the billing address or billing contact displayed on invoices?
Q: Can customers pay their invoices with a credit card?
Q: Customer has paid their invoice but is receiving Past Due notices. How can the customer resolve this issue?
Q: How does a customer setup Automated Clearing House (ACH) payments with the Red Cross Store?
Instructor Support
Q: Where can I find resources and support for Instructors?
Q: How do I access the online learning if I registered by calling 800-RED-CROSS or via the Red Cross Learning Center?
Q: How do I complete the First Aid CPR/AED Crossover Bridge?
About the Red Cross
Q: Where can I give blood?
Q: How can I donate to the Red Cross?
Q: Does the Red Cross sell Automated External Defibrillators (AED)?